Reggie Lewis Front Desk Assistant - Roxbury Community College Roxbury Community College - 3.5 Roxbury Crossing, MA Job Details Per diem 1 hour ago Qualifications Customer communication Confidential information handling Sales transaction processing Client inquiry handling Payment Processing Systems POS systems Office phone management

Full Job Description Location:

1234

Roxbury Crossing, MA Category:

Student Job Type:

Per diem

Posted On:

Fri Sep 4 2026

Department:

Reggie Lewis Track & Athletic Center Position Title:

Reggie Lewis Front Desk Assistant Position Level:

Level II Intermediate Developmental:

Focus Apply & Contribute Wage Tier:

Level II Economic Mobility Pathway:

Pathway 3

Business, Entrepreneurship & Professional Services Placement Type :

Learn & Earn Location:

On Campus Reggie Lewis Track & Athletic Center Number of Positions:

2

Recommended Hours:

Weekday, evening, weekend, and approved off-campus coverage as applicable to the role and placement site

Maximum Hours:

18.5 hours per week

Expected Start Date:

September 21, 2026

Supervisor:

Demetris Pringle Position Summary The Reggie Lewis Front Desk Assistant supports the daily operations of the Reggie Lewis Track & Athletic Center and serves as a first point of contact for members, guests, and visitors. The student provides professional customer service, supports membership services and front-desk operations, assists with registrations and payment processing, responds to general questions, and helps maintain a welcoming, organized, and safe environment. This Level II position develops applied experience in customer service, business operations, membership services, administrative systems, communication, and professional problem-solving. Learn & Earn Responsibilities Customer Service & Front Desk Operations Greet members, guests, and visitors and provide courteous, helpful assistance. Check in members and verify that memberships are current and active. Direct members, guests, and visitors to appropriate rooms, programs, events, or staff. Answer and direct telephone calls professionally and promptly. Respond to general questions and refer individuals to the appropriate staff member or department when needed. Membership & Business Operations Assist with new membership registrations and renewals. Support approved payment-processing activities and maintain accurate records. Learn and use membership-management, registration, and payment-processing systems. Handle member and visitor information with discretion and confidentiality. Facility & Program Support Support membership services, programming, events, and front-desk operations. Monitor the lobby and front-desk areas to help maintain a safe, clean, organized, and welcoming environment. Communicate operational concerns or unusual situations to the appropriate supervisor or staff member. Follow established Reggie Lewis Center and RCC policies and procedures. Learn & Earn Eligibility Currently enrolled at Roxbury Community College for the applicable placement period. Meet RCC Learn & Earn eligibility requirements for the approved placement. Maintain good academic standing and any enrollment requirements applicable to the placement. Complete all required student-employment, onboarding, and payroll documentation before beginning work. Work only the approved Learn & Earn schedule and duties assigned by the designated supervisor.

Job Requirements:

Required Qualifications Must meet the eligibility and enrollment requirements for the approved funding source (Federal Work-Study or Learn & Earn) and maintain eligibility throughout the placement period. Ability to communicate clearly and effectively with members, guests, visitors, and colleagues. Strong customer-service and interpersonal skills. Professional, courteous, and welcoming demeanor. Ability to operate basic office equipment, including telephones and computers. Ability to learn membership-management and payment-processing systems. Strong organizational skills, attention to detail, dependability, and punctuality. Ability to manage multiple responsibilities in a busy front-desk environment. Ability to remain calm, professional, and solution-oriented when addressing questions or concerns. Ability to work collaboratively and follow established policies and procedures. Ability to handle member information with discretion and confidentiality. Preferred Qualifications Previous customer-service, reception, membership-services, or front-desk experience. Experience in a recreational, athletic, community, or event facility. Familiarity with membership-management, registration, or point-of-sale systems. Bilingual or multilingual communication skills are welcomed but not required.

Additional Information:

Student Learning & Professional Development Outcomes By successfully completing this position, the student should strengthen their ability to: Provide professional customer service in a public-facing environment. Communicate effectively with members, visitors, colleagues, and community stakeholders. Use membership-management, registration, and payment-processing systems. Process routine transactions and maintain accurate records. Apply confidentiality and professional discretion when handling information. Manage competing priorities in a busy workplace setting. Use professional judgment to answer questions, solve routine problems, and make appropriate referrals. Demonstrate reliability, teamwork, time management, accountability, and workplace professionalism. Funding & Scheduling Structure Learn & Earn placement(s) are authorized for this role. Scheduling is based on the approved experiential-learning assignment, operational needs, and the student's academic commitments. RCC-funded placements are subject to applicable student-employment work-hour limits, with a maximum of 18.5 hours per week. Supervision & Performance The Reggie Lewis Front Desk Assistant reports to Demetris Pringle and/or Coreen St. Jules and works in coordination with Reggie Lewis Track & Athletic Center staff. Students will receive training on front-desk procedures, membership systems, payment processing, confidentiality, and applicable facility procedures before independently completing assigned tasks. Students will receive regular supervision, feedback, and professional-development opportunities. Performance concerns will be addressed through RCC's progressive intervention process. Advancement Students who demonstrate strong performance, reliability, systems proficiency, independent problem-solving, project ownership, and peer leadership may become candidates for future Level III lead, operations, membership, or program-support positions when such opportunities are available.