Membership Services Coordinator Watertown Boys & Girls Club Watertown, MA Job Details Part-time $17 - $20 an hour 4 hours ago Qualifications CPR Certification English Administrative experience First Aid Certification Portuguese Full Job Description

ABOUT US

Watertown Boys & Girls Club is a youth development organization that serves children aged seven to eighteen. Our mission is to enable all young people, especially those who need us most, to reach their full potential as productive, responsible, and caring citizens. Our Club offers a wide range of activities and programs that fit our member's individual needs with trained, compassionate adult staff who help guide and coach our members in academic success, healthy living, character development and peer relationships. The Club is open after school during the academic year, and all day long in the summer. Hundreds of kids fill our Club and are looking for a safe place to engage with peers, receive mentoring and support, and have

FUN. PRIMARY FUNCTION

The Membership Services Representative is responsible for customer service and front desk operations.

REPORTS TO

Director of Administration and Special Projects

SUPERVISES

Front Desk Staff

POSITION STATUS

Part Time Hourly, Non-exempt

QUALIFICATIONS/SKILLS REQUIRED

Portuguese and English Speaking Strongly Preferred Two years of experience in an office setting First Aid and CPR certified Completed physical exam by your start date for camp

REGULAR SCHEDULE

Monday -

Friday:

2:00 PM-7:00 PM or 2:00-8:00 PM (while school is in session). Hours as needed during Vacation and Summer Programs i.e. 7:45-3:45 / 9:30-5:30. Schedule is variable depending on the needs of the organization.

KEY ROLES

(Essential Responsibilities):

General Duties Front Desk Operations:

Greet members and visitors entering the building and ensure they are following sign-in and sign out protocols. Answer phones, direct calls, and record and deliver messages as necessary. Provide a high level of customer service in fast-paced environment. Respond to and resolve customer inquiries, concerns, and issues directly where possible and redirect to appropriate parties as necessary. Be well versed in programmatic offerings and Club schedules. Provide administrative support to as needed. Maintain Front Desk area to ensure it is professionally presented and furnished with all necessary supplies and collateral materials.

Coordinate Club Membership and Program Registration:

Provide support to customers with membership enrollment and program registration (in person and online). Process Club membership enrollment forms Usage of KidTrax software Print membership cards Ensure daily check in and check out of Club members Other Duties Maintain Club bulletin boards and signage as assigned. Assist with execution of special events. Assist with programming/floor coverage as assigned. Take initiative to improve systems and organization. Ensure all Club safety policies and member policies are followed. Report any safety concerns or incidents immediately to Director of Administration and Special Projects, Club Director and/or Executive Director. Any and all other duties assigned.

Rate of Pay:

Starting at $18-$20/hr based on experience. •Please include a resume and cover letter with your application•

Pay:

$17.00 - $20.00 per hour

Work Location:

In person