Member Services Assistant

Member Services Assistant Oakland University - 4.3 Rochester, MI Job Details Temporary $15 an hour 2 days ago Qualifications Process improvement Full Job Description Member Services Assistant Department 5337 - University Recreation and Well-Being Member Sales Position Number X15333 Requisition No. TC06323 Salary Range/Pay Rate $15 Benefits of Working at Oakland University No benefits are associated with this position Employee Group/Grade Temporary Job Category Casual /Temporary Casual/Temp Classification Work Schedule PT/Temp (20-39 hours, No Benefits ) Shift/Days Varies Pay Schedule Period Number of Hrs./Wk. 30 Position Information Position Information Employee's Effective Start Date 05/11/2026 If this is a Temporary position, provide end date or enter N/A for any other position type. 8/23/2026 Minimum Qualifications Demonstrate positive customer service experiences Must be able to lift at least 50 pounds Ability to

Work Independently:

Proven track record of effectively managing time and tasks with minimal supervision while consistently meeting deadlines and achieving goals.

Strong Communication Skills:

Excellent verbal and written communication abilities and demonstrated ability to collaborate effectively with team members and stakeholders. Attention to

Detail:

Exceptional focus on accuracy and thoroughness, ensuring that all tasks are completed with care. Skilled in identifying potential errors or areas for improvement in processes.

Professionalism:

Maintains a high standard of professionalism in all interactions, demonstrating respect, courtesy, and a positive attitude in fast-paced environments. Desired Qualifications Position Purpose The Member Services Assistant serves as the first point of contact for students, members, and guests, providing exceptional customer service both in person and over the phone. Responsibilities include offering information on memberships and programs, conducting facility tours, and fostering a welcoming environment while professionally addressing guest concerns. This role also ensures authorized access to the facility by verifying memberships, identifying valid credentials, and following the daily schedule. Additionally, the Member Services Assistant manages daily retail and equipment inventory and provides timely, reliable support to all customers. Job Duties Greet and welcome students, members, and guests. Ensure authorized access to the facility by verifying memberships, identifying valid credentials, and following the daily schedule. Offering information about membership and programs through both in-person and phone communication. Provide facility tours to guests upon request. Work with other Member Services employees and the Building Manager to ensure a safe environment for our members. Provide appropriate care in emergency situations as stated in the Emergency Action Plan. Maintaining a clean work environment. Identify the best solutions to ensure guests have a positive experience when challenges arise. Delivers prompt and reliable service to both internal and external customers, Keep daily retail inventory and equipment inventory.