Member Services Representative - Full Time Genisys Credit Union life insurance, paid time off, long term disability, 401(k) United States, Michigan, Royal Oak Sep 18, 2026 At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative position at our Royal Oak branch. This position has the opportunity to earn incentive pay.

Position Purpose:

Ensures that members are promptly and professionally served by performing a broad variety of member services functions. Job Duties (include but not limited to): Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives

Opening and closing membership accounts

Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines

Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.

Ensures that the Credit Union's quality reputation is maintained and projected.

Obtains appropriate state license to sell loan protection insurances.

Qualifications:

High School Graduate or equivalent required

Customer service experience preferred

Sales experience preferred

Knowledge of lending processes helpful

Skills/Abilities:

Skills and Abilities:

Good communication skills

Professional appearance, dress, and attitude

Good math skills

Able to operate related computer applications and basic business equipment

Good typing skills

Benefits:

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Paid Tuition to $5000 per year
• Bereavement Pay
• Holiday pay at 8 hours per observed holiday

401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran