Toxaway Member Service Representative I

Position Description:

Objectives of the position include:

• To provide courteous, professional, and prompt assistance to the general public and member-owners desiring electric service connections and disconnections, information, explanations, or assistance in a manner that demonstrates a desire and willingness to consistently provide high-quality member experience.
• To promote the services of the Cooperative and their use by the membership.

A full description of the position's duties and responsibilities is located on Haywood EMC's website at https://haywoodemc.applicantpro.com/jobs/

Education & Experience Requirements:

High school graduate or equivalent required. Associate Degree in Business Administration or related field preferred. Two years of experience in a customer service and/or public relations function, is preferred.

Candidate must be able to:

• Read, write, speak and understand spoken English. With particularly good skills in listening, negotiating, and conflict resolution.
• Multitask in a fast-paced environment and meet deadlines.
• Perform very detailed work with a high degree of accuracy.
• Use computer hardware and software (Windows OS) to the degree necessary to perform the requirements of the position.
• Obtain and retain a N.C. Notary Public license.
• Effectively utilize the two‑way radio.
• Apply general math and cash handling skills.
• Maintain a valid NC Driver's License, be insurable, and be able to operate a motorized vehicle without assistance. Regular schedule is Monday-Friday 8:00 a.m
• 5:00 p.

m.; subject to change as business needs require. Candidate must live within 30 miles of the Cooperative's Lake Toxaway Office (298 Blue Ridge Rd. Lake Toxaway, NC).

Special Working Conditions:

Position is subject to call-in during major outages or emergencies and expected to report to work during periods of inclement weather. Must be willing to schedule days off in accordance with workloads and department deadlines. Must be available to work overtime hours to meet monthly deadlines.

Pay:

$23.67

• $26.

30 per hour

Benefits:

401(k) AD&D insurance Bereavement leave Credit union membership Dental insurance Dependent care reimbursement Disability insurance Employee assistance program Flexible spending account Gym membership Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Prescription drug insurance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person