This role supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, the Membership Services Lead is responsible for delivering excellent service to all members, guests, and program participants. They serve as a leader of the member service team and is responsible for providing excellence in leadership in the daily operation, while exemplifying the "Y" values of Caring, Honesty, Respect and Responsibility.

Qualifications:

High School diploma or equivalent; bachelor's degree preferred. Two years' leadership-management experience required. Two-five years of sales and customer service experience required. Proficient computer skills including Microsoft Office Suite Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment. Strong organizational, written and oral communication skills. Ability to work in a fast-paced environment. This is a non-traditional work-week position that requires early mornings, closing and weekends.