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CF
Crunch Fitness
Member Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Membership Sales Representative
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Scorecard
Based on New Jersey data
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What they do
A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
$47,188 / year median in New Jersey
+12% projected growth
Job Description
Member Service Representative Crunch Fitness - 3.2 Springfield, NJ Job Details Part-time $16 an hour 1 hour ago Qualifications CPR Certification Managing customer accounts Maintaining an organized workspace Account maintenance Phone communication Service scheduling Greeting customers Answering guest questions Conducting guided tours Fitness sales Managing client accounts Customer engagement Venue customer assistance Fitness customer service Handling account queries Clean workspace maintenance Communication skills Account opening Entry level Office phone management AED Certification Retail sales Full Job Description About the Role The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth. Key Responsibilities Member Experience Greet members and guests with professionalism and positive energy. Engage with members and assist with questions, services, and general support. Maintain a clean, organized, and welcoming front desk environment. Sales & Enrollment Conduct facility tours and present membership options. Enroll new members and set up billing information. Schedule new member onboarding sessions. Front Desk Operations Check members in according to company procedures. Manage member accounts, updates, and inquiries. Answer phone calls, schedule tours, and provide accurate club information. Support retail sales and promote club amenities. Team & Facility Support Assist with light cleaning and maintenance reporting. Support group class check-ins and app assistance. Participate in team meetings and uphold Crunch's "No Judgments" philosophy. Qualifications Outgoing, energetic, and customer-focused. Strong communication and problem-solving skills. Ability to work collaboratively in a fast-paced environment. Customer service, sales, or hospitality experience preferred. CPR/AED certification (or completion within 30 days of hire). Why Join Crunch High-energy, inclusive work environment Growth opportunities within a rapidly expanding brand Access to premium fitness facilities and innovative programming