Ability to perform all standard Member Services duties, including but not limited to: Provides excellent customer service to all members, visitors, guests, and stakeholders Adheres to any and all

CCA YMCA

employment policies and procedures, including but not limited to, attendance, availability, and Code of Conduct. Able to communicate all programs, policies, and activities that the Y is offering. Remain current on all programs and policies within the YMCA Ability to process and complete all necessary paperwork and data entry for membership enrollment and member and non-member program registrations. Assists with administrative duties such as, but not limited to: answering calls, properly managing email requests, conducting tours as needed, filing, making collection calls, and other duties as assigned. Attend all monthly staff meetings, training courses, seminars, and conferences related to membership and/or YUSA Trainings as directed and assigned by the Member Services Manager. Model the YMCA character and values of Caring, Honesty, Respect, and Responsibility through actions and conversations with all who come to the Y and communicate our brand using the Y's Voice of being Genuine, Nurturing, Hopeful, Welcoming, and Determined. Assists in facilitating the operations of the CCA YMCA and the flow of traffic where needed during peak times by greeting and checking in members and guests, updating notes or account information, and ensuring that everyone complies with the facility policies and procedures. Is responsible for completion and submission of a daily report for each shift to be turned into the Member Services Manager. All higher-level issues should be communicated to the appropriate Director promptly. Responds to all building emergencies, alarms, and incidents when on duty and maintains an excellent knowledge of areas of the buildings as it relates to that function i.e. knows the locations of all AEDs, alarms, and how to reset alarms, and completion of incident reports. Reports all maintenance and repair needs in the appropriate form i.e. Facility Dude, or communicating directly to the appropriate director. Performs all other duties as assigned 1+ year of experience in clerical work and data entry/CRM. Previous experience using Daxco Operations/Daxco Engage preferred. 1+ year of customer service (preferably within a YMCA or other non-profit organization) Proficient use of Microsoft Office Suite and basic spreadsheet abilities. Excellent written and oral communications skills Exceptional organizational skills Qualifications At least 18 years of age CPR/AED/First Aid Certification or achieved within the first 60 days of hire. Must have availability Monday, Tuesday, Wednesday and one day on the weekends. The hours will vary from 10am-10pm M,T,W or 6-6 Sat or Sunday, with an estimated 12-20 hours per week. Bilingual preferred but not required YMCA Vineland is a nonprofit charitable organization that is part of a worldwide association based on Christian principles, inclusive of all people, dedicated to fostering opportunities for all individuals, families, and communities through programs that build healthy spirit, mind, and body for all. Under the direction of the Member Services Manager, the Member Engagement Associate is responsible for customer service, completing administrative assignments, supporting all daily member engagement activities, keep the overall safety and security of members and building grounds by ensuring that everyone follows the safety standards and policies of the YMCA.