NORTH STAR

We remove barriers so that people can love and connect with their dogs every day. VALUES Dog First. One Pack. Bring Love. Seek Growth. Make A Difference. About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales is highly valued!)
Customer service experience (retail or restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment Who We Are Looking For We are searching for a goal-oriented team member who has a passion sales and customer service!

A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks

Drive membership sales through health and wellness education
Drive key performance indicators
average ticket price and rebook ratio
through memberships, service add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer
responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices
keep reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards Benefits
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond
Competitive hourly base pay, plus tips; sales bonuses
Merit-based pay increases

Pay:

From $13.00 per hour

Benefits:

Paid training Professional development assistance

Work Location:

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