The Central YMCA in Painesville is now accepting applications for the full-time Member Engagement Director position. This role is ideal for a team member who is passionate about member service, relationship building, and helping strengthen the YMCA experience for members, participants, and guests.

Benefits:

Excellent healthcare package, life insurance, 8% retirement (upon completion of specific requirements), paid vacation, free family membership, optional dental, vision and other benefits.

PSLF Qualified :

The Lake County Y, a 501(c)(3) Not-For-Profit Organization, is a qualified employer for the Public Service Loan Forgiveness Program (PSLF) Membership Leadership & Member Experience Lead the day-to-day operations of membership services, ensuring exceptional customer service and a welcoming environment for all members, participants, and guests. Collaborate with the Director of Membership Development to implement association-wide membership growth, retention, engagement, and onboarding strategies. Monitor membership trends, retention data, and member feedback and recommend improvements to enhance member satisfaction and retention. Coordinate member onboarding, engagement activities, and special events that strengthen member connections to the YMCA. Operations & Administration Ensure the effective operation of the Member Services Desk, including implementation of policies, procedures, cash handling practices, membership transactions, and service standards. Ensure accurate membership records and reporting through YMCA management systems and maintain confidentiality of member information. Assist in the development and management of the membership budget. Monitor revenue and expenses and take appropriate action to address budget variances. Marketing, Outreach & Community Engagement Partner with the Director of Membership Development to support membership campaigns, promotional initiatives, and community outreach efforts. Collaborate with program directors and branch leadership to promote programs, events, and services that increase member engagement and participation. Represent the YMCA at community events, networking opportunities, and outreach activities to build relationships and increase community awareness. Support the YMCA's annual campaign and other fundraising initiatives through member engagement and relationship building. Staff Leadership & Development Hire, train, supervise, schedule, develop, and evaluate membership staff, including, but not limited to Member Service Representatives, Facility Monitors/Supervisor, and Greeters) and volunteers while fostering a culture of accountability, collaboration, and continuous improvement. Ensure staff are knowledgeable about YMCA programs, services, policies, and membership benefits and consistently deliver exceptional member service. Risk Management Understand and fulfill responsibilities as a mandated reporter for elder and child abuse and uphold YMCA risk management, safety, and abuse prevention practices. Demonstrate and uphold the YMCA's core values of caring, honesty, respect, responsibility, and growth mindset while performing all other duties as assigned.

QUALIFICATIONS

Bachelor's degree in a related field preferred; equivalent education and experience will be considered. At least three (3) years of experience in customer service, membership services, hospitality, recreation, sales, nonprofit operations, or a related field. At least one (1) year of supervisory or team leadership experience. Proven ability to build relationships and deliver exceptional customer service. Strong verbal, written, organizational, and interpersonal communication skills. Proficiency in Microsoft Office applications and the ability to learn membership management software. Ability to work a flexible schedule, including occasional evenings and weekends.

PHYSICAL DEMANDS

Work is performed primarily in a YMCA facility with frequent interaction with members, participants, staff, volunteers, and community partners. Regular use of a computer, keyboard, telephone, and other standard office equipment. Frequent sitting, standing, walking, and moving throughout the facility. Occasional bending, stooping, reaching, climbing stairs, and lifting, carrying, pushing, or pulling up to 25 pounds. Clear communication and exchange of information in person, by telephone, and through electronic communication. Exposure to moderate noise levels and occasional outdoor conditions while supporting programs, events, and community outreach activities. Work in a fast-paced environment with frequent interruptions and multiple competing priorities. This is a full-time salary exempt position. Applications are being accepted until the position has been filled. The Lake County YMCA is an Equal Opportunity Employer.

Pay:

$43,888.00 - $48,000.00 per year

Benefits:

403(b) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Prescription drug insurance Professional development assistance Retirement plan Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person