Job Summary Be the reason our members feel confident about their financial future. At Day Air Credit Union, our Member Service Representatives play a key role in building lasting relationships and helping members achieve their financial goals. In this position, you will introduce and recommend a variety of credit union products and services, guiding members toward solutions that improve their financial well-being. We are looking for enthusiastic individuals who enjoy helping others, creating exceptional member experiences, and making a positive impact in the communities we serve. Successful candidates will communicate effectively with prospective and current members, represent Day Air Credit Union with professionalism and integrity, and take pride in delivering the personalized service that sets us apart. At Day Air, you'll have the opportunity to grow your career, develop valuable financial services expertise, and be part of a team that is committed to enriching lives and strengthening our communities every day. Member Services-60% Able to perform the following transactions: Processing of basic financial transactions such as deposits, withdrawals, cashing checks, shared branching transactions for guest members, line of credit advances and loan payments Issuing Share Certificates, drafts and other negotiable instruments (official checks and money orders) Cash US Savings Bonds Process VISA/MasterCard payments Capable of handling voucher source transactions (Member or GL offset) Be able to set up direct deposit, automatic transfers, cross accounts transfers and A2A. Have a thorough understanding of all convenience products such as It's me 24/7, the Mobile App, Bill Payer, and CU Talk. Be able to demonstrate for members how to use these products and the features that are within them. Basic understanding and ability to read, and explain a member's account history, POS/ATM activity and pre-authorized holds with the ability to answer routine member inquires with regard to the operation of their accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members. Handle all account maintenance (address changes, phone numbers, email address, etc) Process stop payment requests/inquiries for ACH and Share Drafts Process all transactions in accordance with established procedures and regulations. (placing proper check holds, completing any government monitoring documentation as needed) To protect the credit union and our members against fraud, use appropriate means of verification before giving any account information to the member or processing any requests for the member. Sales-25% Effectively offer members products and services that will enhance their membership with the credit union during member interactions. Must have a good understanding of Day Air's products and services to order to cross sell them effectively. Including a strong understanding of the current fee structure and Day Air's philosophy on fees. Capable of opening sub-accounts for existing membership accounts. Responsible for making outbound calls as assigned by manager and sending out review invites after member interactions. Branch Workflow-15% Daily ensures that their daily work is balanced including cash, checks received and that everything is reconciled, scanned and appropriate deposits are made via Check Logic. Has extensive knowledge of all systems and processes of branch operations not limited to Core Processing system, plastic card processing system, IRA processing system and branch scheduling software. Knowledgeable with security and robbery procedures Personal/Safe Deposit Box processing and knowledge of the procedure Has basic knowledge and understanding of minor troubleshooting techniques associated with various pieces of equipment used in the branch. Assists Branch Manager in ensuring that the branch image is favourable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere.

Pay:

$22.00 - $25.00 per hour Expected hours: 37.0 - 40.0 per week

Benefits:

401(k) 5% Match Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Wellness program

Work Location:

In person