Member Services Representative (Teller) MC Federal Credit Union - 3.0 Danville, PA Job Details Full-time From $15 an hour 1 day ago Benefits Profit sharing AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Bereavement leave Life insurance Referral program Retirement plan Paid sick time Qualifications Financial services customer support Customer service High school diploma or GED Attention to detail Fundraising Deposits Full Job Description

POSITION PURPOSE

The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy, assisting at different locations as needed. ___________________________________________________________________________________

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Deliver outstanding member service. From the moment of contact (phone, digital, or in-person) MSR will be fully engaged with the member providing their undivided attention and delivering superior service.
• Greet and welcome members to the Credit Union in a courteous, professional, positive, and timely manner.
• Process member transactions accurately and efficiently. Process withdrawals, deposits, transfers, cash advances, loan payments, cashier checks, money orders, savings bond redemption, wire transfers, etc.
• Verify transactions. Monitor deposit and withdrawal amounts; examine documents for endorsement and negotiability. Use a high attention to detail to avoid mistakes. If an error occurs, promptly respond to the issue and work to resolve the issue in a timely manner.
• Perform account openings and maintenance as needed. Order credit union products for members as requested. Recommend products and services to help improve members' financial wellbeing.
• Maintain privacy of member's account information
• Assist members by answering questions. Actively listen and collect data to ensure member satisfaction.
• Actively participate in Credit Union events and volunteering/fundraising opportunities
• Accurately balance cash drawer at end of each shift.
• Maintain an up-to-date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.
• Demonstrate a willingness to travel between assigned locations to help the team if needed.
• Have a positive, respectful attitude with all members, staff, and management personnel. Communicate effectively with team members and management.
• Exemplify qualities such as honesty, integrity, willingness to learn, and accountability.
• Perform other duties as assigned.

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PERFORMANCE MEASUREMENTS 1.

Core System Competency . MSRs will be proficient in all Core system transactions enabling them to complete all member transaction requests. MSRs are expected to complete transactions efficiently and accurately. Voids, drawer differences, and other mistakes will be considered during evaluations. This competency will be evaluated annually as part of the performance evaluation process. 2. Policy, Procedure & Regulatory Knowledge. MSRs will understand and uphold all policy and procedures related to the business they conduct. MSRs will understand all Credit Union compliance procedures. Specifically, BSA, Funds Availability Policy, Reg Z, etc. This competency will be evaluated annually as part of the performance evaluation process. 3. Product & Service Knowledge . MSRs will understand and promote all products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. MSRs will assist members with the utilization of all products and services, as requested. This competency will be evaluated annually as part of the performance evaluation process. 4. Communication Expectations . MSRs will maintain open and honest communication with members, staff, and Credit Union management. Communication tools and Credit Union technology will be used for business purposes only and in a respectful manner. This expectation will be evaluated annually as part of the performance evaluation process. 5. Confidentiality Expectations . All member information is protected on a need-to-know basis. MSRs must address this requirement with full attention. Violations in this area are grounds for termination. ___________________________________________________________________________________

QUALIFICATIONS EDUCATION/CERTIFICATION

High School Diploma or equivalent

REQUIRED KNOWLEDGE

Financial Services experience is preferred but not required

EXPERIENCE REQUIRED

Financial Services experience is preferred but not required

SKILLS/ABILITIES

• Customer service skills
• Accurate cash handling
• Excellent written and verbal communication skills
• Excellent organizational and problem-solving abilities
• Microsoft Office Suite experience
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks while meeting deadlines
• Strong desire to improve the lives and financial wellbeing of our diverse membership
• Commitment to the Credit Union philosophy of "People Helping People".
• General office equipment skills ___________________________________________________________________________________

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING

Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH

Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) ___________________________________________________________________________________

WORKING CONDITIONS NONE

No hazardous or significantly unpleasant conditions (a typical office environment) __________________________________________________________________________________________________________________

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY

Ability to deal with all members in a professional manner under any and all circumstances

MATHEMATICS ABILITY

Must be able to perform basic mathematical calculations free from errors or miscalculations

LANGUAGE ABILITY

Ability to communicate to all members in a clear and concise manner _________________________________________________________________________________

INTENT AND FUNCTION OF JOB DESCRIPTION

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

EEO STATEMENT MC

Federal Credit Union is an equal opportunity employer. It is the policy of MC Federal Credit Union to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, and veteran status.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Profit sharing Referral program Retirement plan Vision insurance Application Question(s): Hours fall within 7:45 AM to 4:30 PM Monday to Thursday, 9:15 AM to 6 PM Friday, and 8:45 AM to 12 PM on Saturdays, typically 40 hours per week. Are you able to work within these report/end times?

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person