Position Type:

Hybrid Front Desk Sales & Administrative About the Role Massage Envy Settlers Ridge is looking for a performance-driven, customer-focused Front Desk Sales Associate & Membership Manager to join our team. This unique hybrid role combines front desk sales and guest experience responsibilities with dedicated administrative time focused on supporting our membership program. The ideal candidate is passionate about the wellness and beauty industry, enjoys connecting with people, and is motivated by achieving sales goals while providing an exceptional experience for every member and guest. Front Desk Sales Responsibilities Meet and consistently work toward established membership sales and performance expectations. Create a welcoming, professional, and positive experience for every member and guest. Educate clients on Massage Envy's massage, skincare, stretch, and enhancement services. Make personalized service recommendations based on each client's needs and goals. Confidently communicate the value and benefits of our Wellness Program. Support membership enrollment, upgrades, and overall member retention. Schedule appointments and assist guests with check-in and check-out. Maintain a thorough understanding of services, pricing, promotions, and membership benefits. Build strong relationships with members and guests through excellent customer service and follow-through. Participate in sales coaching, role-playing, and ongoing training. Membership Management Responsibilities As part of the administrative portion of this role, the Membership Manager will work alongside location management to support the ongoing health and retention of the membership base.

Responsibilities include:

Assist management with proactive member outreach regarding membership questions, concerns, cancellations, pauses, and account status. Contact members to better understand their needs and identify opportunities to retain their Wellness Program membership. Listen to member concerns and provide solutions while maintaining a positive, empathetic, and professional approach. Educate members on applicable membership policies, benefits, terms, and available options. Help identify opportunities to re-engage members who have become inactive or are at risk of cancellation. Document outreach and follow-up appropriately. Escalate situations to management when necessary or when a request falls outside established policies. Maintain a strong working knowledge of membership policies and procedures to ensure accurate and consistent information is provided. Partner with management to identify trends in membership cancellations, pauses, payment concerns, and retention opportunities. Support other administrative membership-related projects as assigned. Hybrid Schedule This position will have a hybrid schedule consisting of both front desk sales shifts and scheduled administrative membership management time. The successful candidate will be expected to transition comfortably between a high-energy front desk environment and focused administrative work. The role requires someone who can remain organized, accountable, and productive while managing both sales and membership responsibilities. What We're Looking For We are looking for someone who is: Performance-driven and motivated by achieving measurable goals. Passionate about wellness, beauty, health, and helping people feel their best. Naturally outgoing and comfortable initiating conversations with members and guests. Confident discussing services, memberships, and recommendations. An excellent communicator with strong listening skills. Empathetic and solution-oriented when handling challenging member situations. Comfortable making outreach calls and having conversations about cancellations, pauses, and membership concerns. Organized and able to manage both customer-facing and administrative responsibilities. Coachable and eager to continue developing sales and customer service skills. Able to maintain professionalism and a positive attitude in a fast-paced environment. A team player who enjoys collaborating with front desk staff and management. Comfortable working toward individual and location performance goals. Success in This Role Success in this position means more than simply making sales. We are looking for someone who can build relationships, create exceptional member experiences, confidently communicate value, and help our members find solutions that allow them to continue prioritizing their wellness. The right person will have the ability to balance sales performance with genuine customer care and become a trusted resource for both our members and our team. Why Join Our Team? At Massage Envy, we help people feel their best. This role provides an opportunity to grow within the wellness and beauty industry while developing valuable skills in sales, customer experience, membership retention, communication, and business operations. If you are motivated by performance, passionate about helping people, and excited by the opportunity to make a meaningful impact on the member experience, we would love to meet you!

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person