Welcome Center Attendant at The Kingsley Association Welcome Center Attendant at The Kingsley Association in Pittsburgh, Pennsylvania Posted in 9 days ago.
Type:
full-time
Job Description:
JOB TITLE
Welcome Center Attendant
DIVISION
KINGSLEY
ASSOCIATIONDEPARTMENT
Member Services
FLSA STATUS
Non-Exempt
REVISION DATE
February 2024
SHIFT:
Variable schedule with expectations to work Monday
- Thursday 2:00p
- 7:00p, Friday 2:00p
- 6:00p and Saturday 9:00a
- 4:00p
JOB DESCRIPTIONPOSITION SUMMARY
The Welcome Center Attendant is responsible for the professional and efficient management of the main lobby area. This includes greeting clients, visitors, members, and guests as they enter; answering the phones, properly relaying messages or transferring calls. Assist with visitor tours, membership enrollment, processing payments, upkeep of Health and Wellness areas and general office maintenance.
ESSENTIAL DUTIES & RESPONSIBILITIES
Interacts and communicates with the public and other employees in a courteous and professional manner Answers a multi-line phone system, obtains and delivers messages to the appropriate staff in a timely manner Electronically process receipts of cash, checks, and credit card transactions in accordance with established policy and procedures Assist with visitor tours of the wellness center Set up and break down meeting/event space as needed or requested Check membership identification cards in the barcode system Maintain membership filing system Update program schedule quarterly or as directed by the supervisor Copy, stock, and update office forms as needed Sort incoming mail when needed Utilize copier and postage machinery as needed Have knowledge of all computer programs Maintain a safe, clean workplace Wipe down and maintain a clean fitness center. Minor bathroom/locker room maintenance, including water cleanup Clean up equipment and garbage from the gym, dust mop on downtime Walk through Health and Wellness spaces (including 3rd floor) at closing Complete the closing checklist Manage member communication for locker items that have been left overnight Manage donation center items Maintain outdoor space if schedule permits Check Microsoft Teams and Outlook frequently during shift Perform other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Strong interpersonal skills and ability to work as part of a team. Excellent customer service skills Ability to work effectively in a fast-paced environment, be flexible, organized, and able to effectively prioritize work tasks Strong verbal communication skills. Must be detail-oriented Skilled in the use of all Microsoft Office products
EDUCATION/EXPERIENCE & CERTIFICATIONS
High School Diploma preferred 2-3 years of customer service experience preferred Current Act 33/34 and FBI clearances
ORGANIZATIONAL RELATIONSHIPS
Reports to: Welcome Center Supervisor Direct reports: None
WORK ENVIRONMENT
Indoor/Outdoor Frequently required to work at a fast pace Evening and weekend work required recblid 3t3mwpo6lg07nt6rnu3u2pctyvbbou
