Qualifications Minimum Requirements:

High School diploma or equivalent Minimum two years of experience as a customer service representative in a call center environment

SKILLS:

Excellent listening, oral and written communication skills Excellent interpersonal skills to interact with members and employees Proficiency in effectively conducting member interviews and addressing and resolving inquiries Excellent organization and planning skills Works well independently and in a team environment Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere Experience with Microsoft Office applications Working knowledge of basic utility rates Demonstrated ability to effectively manage multiple duties Proficiency with personal computers

PREFERRED

Previous experience in the utility industry

Bilingual CORE Values:

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace Qualifications:

Minimum Requirements:

High School diploma or equivalent Minimum two years of experience as a customer service representative in a call center environment

SKILLS:

Excellent listening, oral and written communication skillsExcellent interpersonal skills to interact with members and employeesProficiency in effectively conducting member interviews and addressing and resolving inquiriesExcellent organization and planning skillsWorks well independently and in a team environmentDemonstrated ability to effectively work in a fast paced, high pressure work atmosphereExperience with Microsoft Office applicationsWorking knowledge of basic utility ratesDemonstrated ability to effectively manage multiple dutiesProficiency with personal computers

PREFERRED

Previous experience in the utility industry

Bilingual CORE Values:

Put People FirstCare, listen and connect. Think team, not self. Respect and value differences. Stay SafeNo shortcuts. See the big picture, no tunnel vision. Look out for each other InnovateEmbrace change. Think big and bold. Be part of the solution. Own ItOwn your attitude, actions and words. Find a way. No BCD. Never stop learning. 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