This position description is a guide to the critical duties and essential functions of the job, but is not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and subject to change to meet the needs of the Training Fund and funding requirements.

Job Title:

Member Services Representative Reports to:

Manager, Benefits Administration Position Type:

Nonexempt, regular full-time bargaining unit position, paid hourly

Office Location:

Renton, WA Work Location :

Hybrid remote in Renton, WA 98057 Majority of work is remote. However, must reside in the Puget Sound Region of WA State, with a reasonable commute to Renton, WA and be able to come into the office on an as-needed basis.). The position requires you to have a space to telework from for remote work.

Schedule:

Monday-Friday, 9:00 AM - 5:30 PM The Healthcare Training Fund (Training Fund) is a non-profit, labor/management partnership including eight major healthcare employers and the largest healthcare union in Washington State. The Healthcare Training Fund was formed in 2008 and is a statewide program that addresses the workforce needs of participating employers and supports the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members. The Healthcare Training Fund is the sponsor of the state-registered Health Care Apprenticeship Consortium (HCAC) and of the Virtual Healthcare Institute (VHI) serving a range of regional employers, unions, union members, and student candidates. As a Member Service Representative (MSR), you'll be the first point of connection for healthcare workers seeking education and career support. This role blends customer service (answering questions, guiding members through benefits) with process-driven work (applications, data entry, eligibility checks). If you're process-oriented, thrive on helping others, and enjoy keeping processes moving smoothly, this is a chance to do meaningful, mission-driven work while supporting healthcare workers across Washington State! This position is part of a bargaining unit represented by OPEIU Local 8. The Training Fund has voluntarily recognized OPEIU Local 8 as the exclusive bargaining representative for employees in the bargaining unit. As a newly hired employee in a represented position, you will receive information regarding your rights and responsibilities related to union representation from an OPEIU Local 8 representative. Until and unless modified by a collective bargaining agreement or applicable law, employment with the Training Fund is at will. This means that either you or the Training Fund may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. No supervisor, manager, or representative of the Training Fund has authority to enter into an agreement for employment for a specified period of time except through a written agreement signed by the Executive Director. Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

• Provide thorough and timely customer service to members, including answering questions about Training Fund benefits and collaborating with educational navigators.
• Handle incoming calls and emails, directing inquiries as needed.
• Notify members of application status and follow up on missing documentation.
• Process a high volume of benefit requests (tuition assistance, professional development, etc.) with accuracy and compliance.
• Verify eligibility and document member records in the database.
• Enter and maintain accurate data in systems including Salesforce, Monday.com, Canvas, and SharePoint.
• 5+ years' administrative support experience with proven organizational skills.
• Strong customer service skills, with the ability to work with diverse populations, including non-native English speakers.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and work in multiple databases, Salesforce experience a plus.
• Excellent written/verbal communication and record-keeping skills.
• Ability to work independently, meet deadlines, and maintain focus with frequent interruptions.
• Strong teamwork and collaboration skills, with commitment to labor/management partnership.
• Demonstrated commitment and understanding of diversity, equity, and inclusion.
• Must reside in the Puget Sound Region of WA State, with a reasonable commute to Renton, WA and be able to come into the office on an as-needed basis.
• Prior work in healthcare or healthcare-adjacent environments.
• Experience in unionized or labor/management collaborative settings.
• Bilingual skills
• Successful completion of background check is required
• Valid Washington State Driver's License and access to a reliable insured vehicle
• Candidates will be evaluated on their lived and learned experience, professional background, volunteer experience and direct and transferable skills.

Prolonged periods of sitting at a desk and working on a computer and on the phone Must be able to lift 15 pounds at times Must be able to access and navigate the Healthcare Training Fund facilities, partner organizations, and classroom locations

Pay:

$22.75 - $28.18 per hour

DOE/DOQ Primary Benefits:

§ 100% paid HMO Medical insurance for yourself and eligible dependents through Kaiser Permanente; and PPO - buy up option whereby the TF contributes the same amount as the HMO § 100% paid Dental and Vision insurance for yourself and eligible dependents through MetLife § 100% paid Accidental Death & Dismemberment, Long Term Disability and Basic Life Insurance through the MetLife § Retirement plan: Pension with a 5-year vesting period § LinkedIn Learning membership § Employee Assistance Program (EAP) §

Vacation:

accrues 13 days a year § 11 Annual Paid Holidays and a winter break between Christmas Day and New Year's Day § Three personal days a year beginning in January 2027; prorated to 1 for 2026 §

Sick Leave:

accrues 15 days per year § Two volunteer days § Mileage reimbursement plan corresponding with your position Incidental (may be eligible to receive): § Gym/trainer membership stipend § Work related professional development reimbursement § Internet stipend (full time "telework" or "hybrid" staff who are not provided internet access through other means) § Training Fund event childcare stipend (for company sponsored mandatory events) This position description is a guide to the critical duties and essential functions of this position. It is not an all-inclusive list of responsibilities, qualifications, physical demands or work environment conditions. Position descriptions and job responsibilities before and after hire are subject to revision to meet the changing needs of our labor/management partnership. This is an at-will, variable work schedule and location position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions . The Training Fund is an equal opportunity employer. All employees and potential employees are entitled to be treated respectfully and without discrimination on the basis of race, creed, color, national origin, religion, sex, sexual orientation, gender expression and identity, age, political ideology, honorably discharged veteran or military status, or disability. Employees are protected from retaliation for complaining about discrimination, opposing discrimination, and cooperating in discrimination investigations. The Training Fund is a harassment-free workplace.

Pay:

$22.75 - $28.18 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid sick time Paid time off Professional development assistance Vision insurance

Work Location:

Hybrid remote in Renton, WA 98057