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PACK EXPO

Trade Shows:

Uniting the World of Packaging and Processing (pmmi.org) PMMI has industry leading benefits and a strong employee-focused culture that effectively aligns our talent with the PMMI mission through generous employer-paid insurance options and employee perks like flexible work time, unlimited PTO, frequent celebrations, Washington Capitals and Nationals season ticket raffles, weekly telecommuting days, a generous performance-based bonus program, a very lucrative Retirement Plan that includes an incredible Profit Share, and more! T ake home your full earnings potential - no need for costly benefit deductions at PMMI! Come join us and see for yourself. Your family will thank you. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily. Summary of the

Position:

The Membership Assistant supports the Membership Department in the areas of member recruitment, engagement, retention, annual membership renewals, and day-to-day membership administration. This position serves as a key point of contact for PMMI members and prospective members while helping maintain accurate membership records and providing administrative support to the Membership Department Staff.

Duties and Responsibilities:

Member EngagementRecruitment Conduct member outreach to promote PMMI programs, services, activities, and events. Reach out to prospective member companies regarding PMMI membership and assist with membership recruitment efforts. Assist with member engagement and retention initiatives. Respond to questions from prospective and current members and direct inquiries to the appropriate department when necessary. Membership AdministrationDatabase Management Assist with the daily maintenance, accuracy, and integrity of the membership database. Process company name changes, contact information updates, and member representative replacements. Assist members with PMMI.org member login and account information. Assist with special membership projects, including the Member Census and related updates. Compare and maintain weekly membership numbers and track changes in membership. Help identify and resolve discrepancies or issues within membership records. Membership RenewalsMember Communications Assist with annual membership dues renewals. Conduct renewal follow-up through email and phone calls. Maintain accurate records of renewal outreach and member responses. Assist with the preparation and distribution of new member welcome packets. Support communications to new and existing members throughout the membership lifecycle. General Department Support Monitor the membership@pmmi.org email account and respond to or forward inquiries to the appropriate departments. Answer incoming Membership Department phone calls and emails and provide professional assistance to members. Support the coordination and execution of Booth Drop activities, including preparation, organization, distribution, tracking, and related follow-up as needed. Assist Industry Services with projects and other departmental needs as requested. Provide general administrative support to the Membership Department. Perform other duties as assigned.

Qualifications and Education Requirements:

Bachelor's degree preferred. 0-3 years of professional experience; experience in customer service, membership associations, administration, communications, or a related field is a plus. High level of attention to detail, accuracy, and problem-solving skills. Excellent written and verbal communication skills. Ability to communicate professionally and effectively with individuals at all levels of an organization. Strong sense of urgency and ability to meet deadlines. Highly organized with the ability to manage multiple projects and priorities simultaneously. Dedicated work ethic and ability to work effectively as part of a team. Strong customer service and interpersonal skills. Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook). Comfortable learning and working with membership databases and other software systems. 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