Service Delivery Representative I America's Christian Credit Union Glendora, CA Job Details Part-time | Full-time $19.46 - $29.20 an hour 6 hours ago Benefits 401(k) Tuition reimbursement Paid time off 401(k) matching Qualifications Live chat Research Databases High school diploma or GED Quality control Typing Full Job Description Company Overview America's Christian Credit Union (ACCU) is a premier financial institution dedicated to providing tailored financial solutions that empower individuals and ministries. Our mission is to reinvest every dollar entrusted to us into building churches, funding ministries, and serving our members, all while supporting the expansion of God's Kingdom. Summary We are seeking a Service Delivery Representative I to join our team at America's Christian Credit Union. This role is pivotal in ensuring that our services are delivered efficiently and effectively, enhancing member satisfaction while aligning with our mission of supporting ministry and financial growth. Responsibilities Exceed members' expectations through efficient, proactive, and accurate service to ensure a superior member experience by actively listening and assessing the needs of the member, explaining the features and benefits of targeted solutions, and ensuring first-call resolution of members' concerns. Delivers exceptional service to members requesting account assistance over the telephone, chat, and email services by processing member transactions and providing product and service information, while supporting service queues. May open new membership and/or additional products for new and existing members and assist members with automated services. Process member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing high-volume transactions with a sense of urgency. Provide consultative services to members regarding credit union products and services or refer members to the appropriate team member to assess the member's needs, address their concerns, and gain agreement. Serve members' financial needs via all remote communication channels: fulfilling requests, answering inquiries, completing transactions, resolving problems, maintaining the database, and by providing information and education regarding ACCU's services. Identifying and correcting member account problems through research and follow-up. Advocate for our members and be willing to escalate calls as appropriate and or solicit help as needed. Delivering exceptional member service professionally and efficiently, while contributing to department goals on Quality Control and Call Center service objectives. Maintains confidentiality of credit union and member records. Performing various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, sales initiatives, etc. Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Performs other duties as assigned.

Essential Functions:

Ability to perform duties as outlined under "Major Duties and Responsibilities." Ability to communicate clearly and to be understood. Ability to sit for long periods of time. Ability to deal with sensitive and confidential information. Ability to work Saturdays or after normal business hours. Ability to Type for long periods of time Requirements High School Diploma or GED required. Less than 1 year of previous related experience required. Must complete FiCEP certification in 12 months of employment. If you are passionate about making a difference in the lives of others through exceptional service delivery, we invite you to apply for the Service Delivery Director position at America's Christian Credit Union today!

Pay:

$19.46 - $29.20 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Paid time off Tuition reimbursement

Work Location:

Hybrid remote in Glendora, CA 91740