Member Service Rep Full Time

M-F 2PM-10PM

Planet Fitness - 3.3 Haltom City, TX Job Details Full-time From $12 an hour 21 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance Employee discount Professional development assistance Life insurance Qualifications CPR Certification Customer communication Teamwork High school diploma or GED Fitness sales Front desk

AED Certification Full Job Description Position:

Front Desk (MSR) Reports to: General Manager (Anwar Davis)/ Assistant Manager (Gilberto Hinojosa)

Department:

Operations Purpose:

Manage club operations during the morning in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.

Duties and Responsibilities:

Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Stay proficient in Planet Fitness mobile app use, content, and updates. Ensure that all proper training has been completed to operate safely and efficiently. Conduct regular audits to ensure the club is presentable and hold up to Excel standards. Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks. Audit and balance cash drawers daily. Properly input and update prospective and current member information into tablets and point of sale. Ensure members adhere to the company's policies and guidelines and address any infractions. Provide a safe and secure environment for all members. Communicate with members and create a high level of member service. Stock retail and janitorial items for the following shift. Understand and adhere to company standards and help resolve any day-to-day member issues. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders. Stay up to date on all required certifications and training courses. Participate in team meetings. Communicate with, promote, tour, and assist prospects and potential members. Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies. Ensure the club complies with all state and federal laws and insurance requirements. Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to. Assist GM and represent our company at community events and other outreach activities.

Qualifications:

HS diploma or equivalent required. Tanning Certification, CPR Certification, and AED Certification required before working alone Previous Experience Working Overnight Must be comfortable Working Alone and standing for long periods of time Great communication skills with internal and external customers. Must be team oriented, motivated and well organized. Ability to think critically and evaluate solutions to problems proactively Proficient ability in Microsoft Office and Using a

Computer Supervisory Responsibility:

This position could potentially oversee up to 1- 3 employees during assigned work shift. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics.

Work Environment:

This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. This position could also include the need to use cleaning equipment including but not limited to: floor scrubber, mops, backpack vacuum, upright vacuum, ladders, cleaning solutions, dusters, rags, and any other required equipment to ensure the club meets Excel Fitness cleanliness standards. The noise level in the club environment may be loud on a regular basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 30-40 hours a week. Depending on club schedule the shift will typically be a weekday overnight shift from 9pm to 7am or a weekend shift from 7pm to 7am. These hours are subject to change at any time dependent on business needs.

EEO Statement:

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Type:

Full-time Pay:

From $12.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Work Location:

In person