GENERAL SUMMARY

The Relationship Officer (RO) plays a pivotal role in driving brand awareness, fostering new membership growth, and deepening relationships with our valued members. They lead and support both outbound and internal branch initiatives aimed at achieving these objectives. Position Duties & Functions New Business Development Proactively schedules and executes member development events and collaborates with Business Development team on incremental opportunities. Cultivates and nurtures new member relationships, presenting products and services as solutions to their financial needs. Pursues leads obtained from activity to achieve both individual and branch sales targets. Member Relationship Management Documents needs assessments with members to effectively recommend products and services that serve their financial needs. Advises members of efficient ways to save, manage debt, build credit, borrow, and utilize convenient virtual banking channels. Exce0ptional Service Delivery Performs branch functions accurately, including new member onboarding, cash or check transactions, inquiries, and account maintenance. Deepens and retains member relationships through established follow up process. Leadership and Other Duties Embraces leadership responsibilities at the branch, including coaching, mentoring, and leading other employees and other branch functions. Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and

EDUCATION 3

to 5 years' related financial services or sales experience required. High school diploma, GED, or equivalent. Bachelor's degree preferred. Equivalent combination of education and experience may substitute for stated qualifications. KNOWLEDGE and SKILLS Ability to write and speak effectively in English using correct spelling and grammar. Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key. Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm. Excellent customer service skills.

COMPETENCIES

Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems. Initiative and self-direction. Ability to effectively communicate and collaborate with people at all levels. Sound problem-solving and decision-making ability, including the ability to prioritize. Maintain complete confidentiality of member, employee, and Credit Union information. Ability to understand and align with our core competencies through daily projects and tasks: Growth Mindset Diversity & Inclusion Communication Change Ready Leadership Responsibility Problem Solving Tech & Data Savvy CU Business Acumen

PHYSICAL DEMANDS

Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required. May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds. Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies. Must have access to a vehicle, a clean driving record, and the flexibility to travel frequently to execute member development opportunities. May require overnight travel to fulfill new member development opportunities. A high percentage of attendance is an essential function of this position. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers (https://www.chevronfcu.org/about-us/careers)

Pay Range:

$23.29 - $32.03 per hour This position participates in the Branch Channel Incentive Plan. Incentives are paid quarterly and are based on individual sales production, branch team sales performance, and member experience metrics. Quarterly payouts include structured dollar-based awards for achieving sales point thresholds and branch performance goals. Incentive earnings vary based on performance and are discretionary in accordance with plan terms.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance. CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here (https://www.chevronfcu.org/docs/librariesprovider7/pdfs/notice-at-collection-(employment)-.pdf). To submit a request, please refer to the Careers page for the CPRA Request Form. #LI-AK1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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