Essential Functions and Duties:

50% Handles quick service member requests (or routes to appropriate party) that are routed through various channels such as video banking web/mobile/kiosk, video teller at ITM, phone calls, texts, email, message center, or chat. Quick service member requests may encompass any of the following (not an exhaustive list): account-related questions, balance and transfer inquiries, address change, wires, stop payments, dispute and fraud-related scenarios, online banking password resets, external transfer accounts, and set-up, mobile deposit check review and acceptance, loan maintenance questions and procedures, direct deposit inquires, change of deposit product, etc. 20% Handles new member applications for those received through online banking applications including review of supporting documentation, communication with potential and new members, review recommendations to open/deny the new membership application, and processing of the new account within account opening software, helping member with direct deposit set-up, etc. 20% Stays current with required and assigned training for department and organizational knowledge. 10% Reports technical challenges or potential risks to management and appropriate parties as necessary. Performs other duties as assigned. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Commitment to provide excellent customer service while using

Member Service & Loyalty Skills:

Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems. Experience Required 1 - 3 years: Similar or related experience, including preparatory experience. Education Required High School or better

Behaviors Preferred Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Self-Starter:

Inspired to perform without outside help Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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