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Golds Gym DC Metro

Member Experience Lead - Baileys Crossroads

Pay: Not specified

Posted: 5 weeks ago

Location: Falls Church, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/25/2026

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What they do

A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.

$45,989 / year median in Virginia

+12% projected growth

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Job Description

Position Summary:

Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager.

Major Responsibilities:

Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined. Motivate Member Experience in their home Club Gym to emphasize superior Member Experience. Schedules for Member Experience at their home Club Gym. This position is a regularly scheduled member experience position in their home Club Gym. Support retail, concession, promotions. Conducts daily and month-end retail and concession inventories. Inventory Control to include locking up storage, receiving and reconciling incoming merchandise.

Qualifications & Requirements:

Be self-motivated and able to motivate staff in a positive manner Must be organizational Possess strong motivational, communication, team building and training skills. Must have a high level of professionalism, honesty, integrity and work ethic. Must promote team spirit in the workplace. Possess good leadership abilities. Ability to handle customer issues with patience, tact and professionalism.