Membership Service Representative Lead for Crunch Fitness - 1st of 25 NEW GYM

Here We GROW! Are you a high-energy, passionate, fitness-oriented individual with a knack for leadership and sales? Crunch is seeking a Member Service Lead to help drive our mission of making serious exercise fun. If you have a strong background in sales, retail, inventory management, and social media, we want you on our team! About the

Role:

As a Member Service Lead, you will play a pivotal role in the member service lifecycle, including: ⦁ Educating potential members about the club and its amenities. ⦁ Membership sales and onboarding. ⦁ Providing exceptional service to members and guests. ⦁ Maintaining the club's operations, cleanliness, and community engagement. ⦁ Assisting with marketing and outreach efforts

What You'll Be Doing:

Membership Sales:

⦁ Generate leads and new business through member promotions, referrals, and guest passes. ⦁ Conduct personalized tours for prospective members and convert visits into memberships by connecting with guests and their fitness goals. ⦁ Meet and exceed daily, weekly, and monthly sales goals.

Member Services:

⦁ Greet and direct members and guests as they enter and exit the club. ⦁ Assist with member inquiries about club operations, policies, and services. ⦁ Schedule member services, including personal training appointments and tanning sessions. ⦁ Provide an outstanding member experience by following up with current members on their fitness goals.

Operations:

⦁ Ensure all member and guest check-ins comply with company procedures. ⦁ Maintain a clean and organized work area, assist in facility upkeep, and support club floor operations. ⦁ Facilitate payments for member services and retail products. ⦁ Open and close the club as needed, following all policies and procedures.

Community Engagement:

⦁ Assist with marketing campaigns and local business outreach. ⦁ Attend events, distribute flyers, and engage with the community to promote the gym.

Team Leadership:

⦁ Help develop and support team members in achieving individual and club goals.

What We're Looking For:

⦁ Proven sales experience with a strong understanding of overcoming objections. ⦁ Retail and inventory management experience. ⦁ Social media expertise to assist with promoting the club. ⦁ Passionate about fitness with an energetic and customer service-oriented mindset. ⦁ Professional, punctual, and detail-oriented individual with excellent communication skills. ⦁ Quick learner with the ability to multitask and prioritize. ⦁ Fluent in English with strong reading, writing, and computer skills. ⦁ Open availability, including weekends and evenings. ⦁ Must be 18 years of age or older. Why Join Crunch? Crunch is more than just a gym—we're a community that believes in making serious exercise fun. Our facilities are equipped with the latest state-of-the-art cardio and strength training equipment, full-service locker rooms, and an extensive schedule of signature classes. We foster an environment of no judgments and pride ourselves on creating a welcoming and inclusive space for all fitness enthusiasts.

Join Our Team:

If you're ready to lead, inspire, and contribute to a dynamic and passionate team, we'd love to hear from you! and take the next step in your fitness

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour Expected hours: 30 - 40 per week

Benefits:

Flexible schedule

Schedule:

Monday to Friday Weekends as needed

Experience:

Customer service: 2 years (Preferred) Ability to

Commute:

Tacoma, WA 98406 (Required) Ability to

Relocate:

Tacoma, WA 98406: Relocate before starting work (Required)

Work Location:

In person