Purpose To celebrate and serve America's diverse working families by leading, training, developing and engaging associates, managing company merchandise standards to enhance the customer experience, and executing sales building programs to deliver profitable sales growth.

KEY RESPONSIBILITIES FOR THIS ROLE

Customer Engagement

• Drive increased customer loyalty through connect/inspire/engage behaviors.
• Increase customer trips through sales, service, credit, and loyalty programs.
• Provide feedback and training to associates to improve the customer experience.
• Drive customer engagement in specialty departments to accelerate sales acquisition.
• Supports the Manager on Duty program to ensure associates are actively engaging customers.
• Resolves customer issues and concerns in a professional manner. Shopping Environment
• Owns set execution and brand launches with effective planning and guidance.
• Oversees store environment by setting strong recovery and presentation standards daily.
• Owns in-stock levels through merchandising replenishment, Radio Frequency Identification (RFID) tasks and inventory accuracy updates.
• Manages the SET process, champions high standards for presentation and maintenance of store.
• Assists with the door to floor process to ensure merchandise is placed on the floor according to company guidelines.
• Conducts store audits for pricing and signing accuracy. Operational Excellence
• Consistently meet performance standards in sales, service, profit, productivity, and attendance.
• Leads store fulfillment of customer online orders, specifically buy online pickup in store (BOPIS), ship from store (SFS), and curbside pickup.
• Achieves productivity targets by identifying opportunity items and developing action plans.
• Monitor and shift resources based on order volume to ensure customer orders are completed on time.
• Audits enterprise fulfillment orders to ensure accuracy, customer experience and to minimize shrink. Profit Drivers
• Manages the productivity standards program.
• Responsible for leading the specialty businesses and the execution of special events.
• Analyze sales and expenses to drive performance and profitability.
• Drive sales through store walks and addresses underperforming departments.
• Manage inventory counts and update process to ensure accurate in-stocks.
• Participates in the annual inventory process.
• Support shrink and safety initiatives. Talent
• Creates a professional and cohesive team culture embodying the Associate Value Proposition and JCPenney values through an environment that fosters engagement and positive associate relations.
• Supports the talent life cycle by hiring, training, developing, recognizing, and engaging associates.
• Collaborates with the leadership team to complete succession plans, cross-training, and development activities.
• Consistently utilizes performance management tools to address job performance and behavioral concerns.
• Listens, responds, and acts upon associate concerns in a timely manner and collaborates with appropriate leaders and partners as needed.
• Champions a retention strategy by utilizing company resources to minimize associate turnover.
• Responsible for the implementation and adherence of Company programs, policies, and employment laws.

Benefits:

Employee discount Paid time off

Work Location:

In person