Tech Admin The Montague Company Hayward, CA Job Details Full-time $24.03

• $28.

84 an hour 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Microsoft Excel Email customer support Microsoft Outlook Computer literacy Phone customer support Email support Full Job Description Header Company Overview The Montague Company is a proud family-owned manufacturer with a rich history dating back over 150 years. Renowned for its commitment to quality craftsmanship and innovative solutions, the company specializes in producing high-end commercial cooking equipment designed to meet the diverse needs of professional kitchens worldwide. Duties Answer incoming calls

• Parts identification, service requests, and warranty. Check email for parts identification, questions, service request, warranty issues, claim status, manuals, orders from sales department and other misc. request Upload and download of serial numbers from Business Central to Global Warranty site Service request for warranty
• Ship date/install date verification, customer contact information, address and phone number in Global Warranty Warranty claim process
• Review for warranty coverage, parts shipped and used and possible RMAs.

Approval of claims, claim log Notifications to service agents and customers Answer inquiries from dealers, sales reps, consultants, chefs, and restaurant owners and prepare/enter quotes Assist with scheduling and coordinating Performance Checks, Start-ups, and installations Assist with reporting Entering warranty parts orders Qualifications Strong problem-solving abilities with excellent written and verbal skills. Proficient in Microsoft Office and related software. Ability to communicate effectively with both internal teams and external customers. High level of computer proficiency (MS Word, Excel, and Outlook). Ability to work under pressure, meet deadlines, and maintain a positive, customer-focused attitude. Capable of working independently and completing assignments within established procedures and standard practices

Pay:

$24.03

• $28.

84 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person