Automotive Parts Consultant Pomona Kia Pomona, CA Job Details Full-time $21 - $27 an hour 11 hours ago Benefits Health insurance Dental insurance Employee discount Opportunities for advancement Qualifications Teamwork Attention to detail Automotive service Organizational skills Retail sales Full Job Description Know automotive parts? Know how to take care of customers? Turn your experience into a career with Pomona Kia. Pomona Kia is seeking a knowledgeable, organized, and customer-focused Automotive Parts Sales Specialist to join our Parts Department. In this role, you will assist retail customers, wholesale accounts, technicians, and service advisors with identifying, locating, ordering, and purchasing the correct automotive parts. The ideal candidate is dependable, detail-oriented, comfortable working in a fast-paced dealership environment, and committed to providing excellent customer service. This is an excellent opportunity for someone who understands automotive parts, enjoys working with people, and wants to grow within a successful dealership organization. What You'll Do Manage the parts sales process from the initial request through final delivery. Assist retail customers, technicians, service advisors, and wholesale accounts with parts inquiries. Identify and verify the correct parts using vehicle identification numbers, electronic catalogs, and manufacturer systems. Provide accurate pricing, availability, and estimated delivery information. Locate parts that are not currently in stock. Work closely with the Parts Manager to source hard-to-find or backordered parts. Prepare and process special-order parts requests. Contact customers and dealership personnel when ordered parts arrive. Maintain accurate records for special orders, invoices, returns, and customer requests. Answer incoming phone calls, emails, and counter inquiries promptly and professionally. Build strong relationships with customers and encourage repeat parts business. Assist with receiving, stocking, organizing, and maintaining parts inventory. Verify parts before releasing them to customers or dealership personnel. Process parts returns and warranty-related items according to dealership and manufacturer procedures. Maintain a clean, organized, and professional parts counter and work area. Follow all company safety, security, and inventory-control procedures. Work with the service and sales departments to support daily dealership operations. Meet departmental sales, gross-profit, accuracy, and customer-service goals. What We're Looking For Previous automotive parts, parts-counter, dealership, retail automotive, or related sales experience is preferred. Kia or manufacturer-specific parts experience is a plus. Strong knowledge of automotive parts and basic vehicle systems. Ability to identify the correct parts and recognize potential ordering errors. Excellent customer-service and communication skills. Strong computer, typing, and organizational abilities. Comfortable using electronic parts catalogs, dealership management systems, and inventory software. Ability to handle multiple customers, phone calls, and requests in a fast-paced environment. Strong attention to detail and accuracy. Dependable, punctual, professional, and team-oriented. Ability to lift and safely move automotive parts as required. Valid driver's license and the ability to meet dealership employment requirements. Bilingual English and Spanish is a plus. Who Succeeds in This Position? You may be a great fit for this role if you: Enjoy helping customers find the right solution. Understand that accuracy is critical when ordering automotive parts. Communicate clearly with customers, technicians, and dealership staff. Can stay organized while managing multiple orders and deadlines. Take ownership of customer requests and follow through until the job is complete. Are motivated by sales, customer satisfaction, and departmental performance. Want to build a long-term career in the automotive industry. What Pomona Kia Offers Competitive compensation based on experience and performance. Opportunities to earn additional income through parts sales performance. Professional training and ongoing support. A fast-paced and team-oriented dealership environment. Opportunities for growth and advancement. Employee benefits and dealership programs for eligible team members. The opportunity to represent a growing and exciting automotive brand. Join the Pomona Kia Team At Pomona Kia, our Parts Department plays a critical role in supporting our customers, technicians, and dealership operations. We are looking for someone who takes pride in accuracy, follows through on commitments, and knows how to provide an excellent customer experience. If you are knowledgeable, dependable, and ready to grow your automotive career, apply today to join the Pomona Kia Parts Department. Pomona Kia is an equal opportunity employer. Employment eligibility, compensation, and benefits may vary based on experience, position, and company policy.

Job Type:

Full-time Pay:

$21.00 - $27.00 per hour

Benefits:

Dental insurance Employee discount Health insurance

Work Location:

In person