Parts Counter Specialist Schroeder Truck Repair Inc Henderson, CO Job Details Full-time $21 - $25 an hour 1 hour ago Qualifications Computer literacy Computer skills OEM Part sourcing

Full Job Description Description:

Position Overview The Parts Counter Specialist is responsible for supporting technicians, service personnel, and customers by accurately identifying, sourcing, ordering, receiving, and distributing heavy-duty truck parts. The primary purpose of this position is to keep technicians working by getting the correct parts to the right job as quickly and accurately as possible. This is a hands-on parts position. The Parts Counter Specialist is expected to maintain accurate service-order documentation, communicate parts status and ETAs, keep the parts department organized, and follow established processes for receiving, returns, cores, warranties, and inventory. The Parts Counter Specialist works under the direction of the Parts Manager and is accountable for individual performance and following department processes. The Parts Manager remains responsible for overall department performance, inventory strategy, vendor management, financial performance, and employee management. Core Purpose The Parts Counter Specialist exists to: Get technicians the correct parts quickly. Accurately identify and source heavy-duty truck parts. Minimize technician downtime caused by parts. Keep service orders updated with accurate parts information and ETAs. Receive, label, stage, and distribute parts correctly. Maintain an organized and efficient parts department. Process cores, returns, and warranties promptly. Support the Parts Manager in maintaining accurate inventory. Primary Responsibilities 1. Parts Identification & Sourcing Identify correct parts using VINs, serial numbers, OEM catalogs, vendor systems, and other available resources. Source parts from approved vendors. Compare availability, price, quality, and delivery time when sourcing parts. Verify part numbers and applications before ordering. Find alternative sourcing options when normal vendors cannot meet repair timelines. Ask for assistance when uncertain rather than ordering questionable parts. 2. Parts Ordering & Service Order Support Order approved parts accurately and promptly. Assign parts to the correct service order. Enter accurate parts information into Fullbay. Document expected delivery dates and ETAs. Update service orders when ETAs or availability change. Notify the appropriate technician, foreman, FPM, or Parts Manager of significant delays. Prioritize parts based on repair urgency and shop needs. 3. Receiving & Distribution Receive incoming parts promptly. Verify quantities and part numbers against purchase orders and packing slips. Identify damaged, incorrect, or missing items immediately. Properly label and assign received parts. Stage parts with the appropriate repair or service order. Notify the appropriate personnel when critical parts arrive. Prevent received parts from sitting unprocessed or unidentified. 4. Technician & Shop Support Respond promptly to technician parts requests. Help technicians identify required parts. Communicate realistic ETAs. Keep technicians informed when availability changes. Coordinate with the Parts Manager on difficult-to-source or high-cost items. Support mobile technicians with parts identification, sourcing, ordering, and staging. Treat technician productivity as a priority. 5. Inventory & Organization Return stock items to their proper locations. Maintain clean and organized shelves, bins, counters, and work areas. Participate in cycle counts and physical inventory. Report inventory discrepancies to the Parts Manager. Follow stocking and inventory procedures established by the Parts Manager. Help identify frequently used parts that may need to be stocked. Identify damaged, obsolete, unidentified, or misplaced inventory. 6. Returns, Cores & Warranties Identify parts that need to be returned. Properly label and stage returns. Process returns according to department procedures. Track and process cores promptly. Assist with warranty-part documentation and returns. Maintain required packaging and documentation. Follow up on assigned credits until completed. Prevent cores and returns from accumulating unnecessarily. 7. Communication & Documentation Maintain accurate Fullbay notes. Communicate parts delays early. Provide accurate information rather than guessing. Respond promptly to requests from technicians, foremen, FPMs, and management. Communicate mistakes immediately so they can be corrected. Follow through on assigned tasks without repeated reminders. Performance Expectations A successful

Parts Counter Specialist:

Orders the correct part the first time. Provides accurate ETAs. Updates Fullbay consistently. Processes received parts promptly. Communicates when parts arrive. Keeps assigned areas organized. Processes cores and returns on time. Responds to technicians with urgency. Minimizes preventable technician downtime. Follows established parts-department processes. Uses work time productively. Takes responsibility for mistakes and helps correct them. Future Scorecard STR is developing a formal Parts Department scorecard. Once reliable baselines have been established, Parts Counter Specialists may be measured on items such as: Order accuracy Receiving accuracy Parts-request response time Parts-related technician delays Fullbay documentation accuracy Return completion Core completion Cycle-count accuracy Specific targets will be established and communicated before employees are held accountable to them.

Requirements:

Required Skills & Qualifications Heavy-duty truck parts experience preferred. Ability to identify and source diesel truck parts. Familiarity with OEM and aftermarket parts catalogs. Strong computer skills. Fullbay experience preferred. Strong attention to detail. Ability to manage multiple parts requests simultaneously. Good written and verbal communication. Ability to prioritize based on shop urgency. Dependable attendance and follow-through. Ability to work effectively in a fast-paced repair environment. STR Core Values Every Parts Counter Specialist is expected to consistently demonstrate STR's six core values: Lead by Example — Set the standard through your actions, attitude, work ethic, and professionalism. Deal Direct — Communicate honestly, respectfully, and clearly. Address problems directly. Take Pride in Your Work — Quality matters, details matter, and your work should speak for itself. Keep Your Commitments — Do what you say you are going to do. Continuous Improvement — Look for ways to improve yourself, your skills, the process, and the company. Accountability Without Excuses — Own the outcome, solve problems, learn from mistakes, and focus on solutions instead of blame. Role Boundaries The Parts Counter Specialist does not own : Management of parts-department employees. Employee discipline or performance management. Department P&L. Overall parts gross-profit performance. Inventory-budget decisions. Final stocking strategy. Vendor strategy or contract negotiation. Department-wide process creation. Final responsibility for inventory accuracy. Overall Parts Department performance. Those responsibilities belong to the Parts Manager . The Parts Counter Specialist is responsible for executing the processes and expectations established by the Parts Manager and performing their individual responsibilities accurately, efficiently, and consistently.