A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
Newington, CT Job Details Full-time $29 - $33 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication Writing skills Research Full Job Description H.O. Penn Machinery
HIRING IMMEDIATELY
Parts Counter Advisor Newington, CT Pay :
$29-$33/hour (dependent on relevant experience)
Bonus :
5% bonus potential
Benefits:
Medical/dental/vision insurance 401(k) with company match Holidays & competitive
PTO Key Qualifications :
Minimum 1 year of parts counter experience OR related mechanical/technical experience Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus Strong interpersonal and customer service skills Strong written and verbal communication skills Proficiency with computer applications and software systems Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment Responsibilities Successfully provide solutions to customers' parts needs. Research and provide customers with correct part information by utilizing all available resources including inspecting worn, damaged, or defective parts to determine customer needs Sell parts to all fax-in, email-in, call-in and walk-in customers Advise customer of additional related parts and services available Maintain communication with customers on open orders Follow all established procedures to ensure accurate payment Participate and complete training as required and/or available Ensure customer satisfaction. Communicate effectively to build strong, long-term, trusting relationships with customers Discuss features and benefits of alternative solutions and offer those solutions to the customer (i.e., remanufacturing, repair options, etc.) Represent the company in a positive, courteous, and professional manner at all times Solicit incremental business. Communicate information including leads to Sales Reps and Service Department Promote a one-stop-shop to customers Be aware of and promote all current offerings to customers Qualifications Minimum 1 year of parts counter experience OR related mechanical/technical experience Knowledge of heavy-duty truck, diesel, construction, or equipment parts a plus Strong interpersonal and customer service skills Strong written and verbal communication skills Proficiency with computer applications and software systems Ability to multitask & be highly organized with the ability to be competent in a fast-paced environment
Physical Requirements:
Standing and/or sitting for prolonged periods of time Hand coordination (typing and writing) Occasional forward bending and reaching Occasional walking and climbing stairs Carrying (up to 20lbs.) Reasonable accommodations made as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.
