Job Summary The Customer Account Manager is the operational backbone of the customer relationship. You are the customer's primary day-to-day point of contact and the hub connecting our purchasing and supplier management teams with our outside sales representatives. You will own the full life of an order — from quote and entry through delivery, returns, and reporting — and be the person our customers trust for fast, accurate answers, data, and reports. This role is ideal for someone who is detail-obsessed, comfortable living in Excel and large data sets, and energized by juggling many moving pieces while communicating clearly with customers, suppliers, and internal teams. We are a family-owned business and are dedicated to maintaining the culture that makes family-owned businesses the best place in America to work. Responsibilities Order management

• Enter, acknowledge, and maintain customer purchase orders in the ERP system with a high standard of accuracy (part numbers, pricing, dates, terms, and compliance flags). Customer service
• Serve as the customer's go-to contact for order status, expedites, reschedules, tracking information, documentation, and general service requests — responding quickly and professionally. Backlog & on-time delivery
• Partner daily with purchasing / supplier management to ensure orders ship on time with the correct items; proactively flag risks and communicate recovery plans to customers and outside sales. Quotes & RFQs
• Coordinate customer RFQs between the internal purchasing team and outside sales managers; track quotes through to award and follow up to win the business. Forecast management
• Load, maintain, and analyze customer forecasts spanning thousands of line items; reconcile forecast vs. backlog vs. inventory and highlight gaps or excess. Crosses & alternates
• Manage part crosses, substitutions, and equivalent components; work with suppliers, purchasing, and customers to validate acceptable alternates. Inventory & reporting
• Monitor aging and excess inventory; prepare and deliver regular inventory, backlog, and open-order reports for customers. Lead-time awareness
• Track supplier lead times and market conditions; keep customers and outside sales informed of changes that affect their programs. Returns & issue resolution
• Facilitate returns (RMAs) and customer complaints from initiation through credit or replacement, coordinating with quality, purchasing, and the warehouse. Compliance support
• Support export control (ITAR), AS9120 traceability, certificates of conformance, and related documentation requirements on customer orders. Data integrity
• Maintain accurate customer records, pricing, and contact data in the ERP/CRM; keep account files audit-ready. Business reviews
• Prepare materials for and participate in customer meetings and business reviews, presenting performance data, open issues, and opportunities.

Qualifications Required:

• Military experience in jobs pertaining to electronics such as: Navy ratings: ET (Electronics Technician), AT (Aviation Electronics Tech)

Army:

94-series (electronic maintenance — e.g., 94E radio/comms, 94F computer/detection systems), 25-series (signal/comms), 15-series aviation electronics

Air Force:

2A-series (avionics/electronic warfare systems)

Marines:

59/63/64 avionics About Us NRC Electronics, LLC is a 50+ year old authorized (franchised) distributor of electronic components, representing more than 130 supplier lines from around the world. We serve customers across the United States — including military, aerospace, and defense programs, commercial manufacturers, and Fortune 500 companies — with a focus on semiconductor technologies, electromechanical systems, and passive electronics. Quality, traceability, and compliance are at the core of our business. NRC is AS9120 and

ISO 9001

certified, ITAR registered, CMMC compliant, and operates an approved Foreign Trade Zone (FTZ). When our customers build products that cannot fail, they count on NRC to deliver authentic, fully traceable components — on time, every time. NRC is a subsidiary of Quality King Special Services an affiliate of Quality King Inc, one of the largest family-owned companies in the US today Benefits On-target earnings (OTE): $75,000

• $155,000+.

Corporate healthcare plans (medical, dental, and vision options). 401(k) retirement plan. Paid time off plus paid company holidays. Life and disability insurance options. Ongoing product, supplier, and industry training with real opportunity for career growth. Work Location 1. Northeast (with a regional office in Billerica, MA and HQ in Bellport, NY) 2. SoCal (with a regional office in Irvine, CA) 3. Florida (with a regional office in Boca Raton, FL)

Pay:

$75,000.00

• $155,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have military electronics experience? Can you describe that experience briefly?

Work Location:

In person