Job Overview We are seeking a team player focused on customer support for our tools, parts, and service department. This role will be focused on our promise for the "Fastest tool repair in the business" by managing parts and tool inventory levels, creating quotes for tool repair, and working with customers and sales to deliver on our promise! The ideal candidate will play a crucial role in supporting various administrative functions to ensure smooth operations within the organization. This position requires strong customer service / organizational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

Duties:

Scheduling toolroom and service departments activities and balance workload Receiving parts/tools - matching description to order, verifying quantities are correct, and storing in dedicated locations Logging items for repair or inventory, starting the tracking process Generate customer quotes including working up all associated costs Pulling parts for service order requests and invoicing completed orders Oversee the ordering and shipping of components to and from vendors - replenishing stock parts and purchasing as-needed parts for repairs, keeping minimum stock on hand for common items Communicating completion dates, and schedule changes to all stakeholders Cleaning and organizing of the tool room Enter all payables for parts/tools & machines Order processing for stock and non-stock for multiple warehouses Collaborate with team members across departments to streamline processes Able to share office space with team member with minimal distractions

Skills:

Strong communication skills, both written and verbal, for effective collaboration Use of MS Office Suite Ability to type 45 WPM and competent with 10 Key Experience in materials handling and understanding of warehouse operations. Must be able to handle multiple tasks in a demanding environment Excellent analytical skills for interpreting data and generating reports Ability to lift up to 25lbs Able to walk 100'

Preferred Qualifications:

Previous experience using ERP Systems (SAGE preferred) Associate's degree or higher a plus 2-4 years direct experience in a manufacturing environment Join our dynamic team where you can contribute your skills and grow professionally in a supportive environment.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person