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EC
Eddy's CDJR
Parts Advisor
Career Insights for Parts Counter Representative
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Based on Kansas data
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What they do
A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
$37,746 / year median in Kansas
+10% projected growth
Job Description
Summary We are seeking a motivated and customer-oriented Parts Advisor to join our team. This role is perfect for someone who enjoys working with customers, learning about automotive or mechanical parts, and thrives in a fast-paced environment. The ideal candidate will play a crucial role in providing exceptional service to our customers while managing various sales and inventory tasks. If you have a passion for the automotive industry and possess experience in retail sales or dealership environments, we want to hear from you. Responsibilities Assist all customers (retail and shop) in selecting the required parts Inform customers of companion parts and specials to ensure proper knowledge and exposure of the full product line. Answer and assist with calls from customers to ensure accurate price quotes Review body shop estimates to ensure accurate parts are being ordered per estimate specs Assist with front desk duties like taking payments and set up daily shipment orders. Daily inventory control on parts and making sure the manager is informed of any out-of-stock items Ability to search for and order out-of-stock parts in emergencies Strong ability to maintain open communication with customers, service advisors, and shop personnel on daily projects to ensure smooth operations Stocking and replenishing assigned inventory Responsible for preparing proper billing on service repair orders Assist the manager with the lost sales tracking program Other duties as assigned Qualifications Excellent customer service skills / Bilingual a plus 1-2 years of automotive parts experience required, either from a retail parts outlet or dealership Basic understanding of automotive components and systems Ability to learn and train in a fast-paced work environment Cataloging and Inventory Management High school grad or GED Certificate Valid DL We offer a very competitive compensation and benefits package, including Full benefits package (Medical, Dental, Vision, 401K plus Company Match) Competitive wages Room for advancement We run a