Parts & Service Representative Location:

Maine Tractor Company Department:

Parts & Service Employment Type:

Full-Time Position Summary Maine Tractor Company is seeking a customer-focused, organized, and mechanically inclined Parts & Service Representative to join our growing team. This position serves as the primary point of contact for customers seeking parts, service, and equipment support. The ideal candidate enjoys helping customers, has strong organizational skills, and can thrive in a fast-paced dealership environment. Our dealership services and supports Kioti Tractors, LS Tractors, Exmark, Echo , and a wide variety of other agricultural, landscaping, and outdoor power equipment brands. Experience with heavy equipment, tractors, or outdoor power equipment is preferred but not required—we're willing to train the right candidate. Key Responsibilities Assist customers in person, by phone, and via email with parts and service inquiries. Identify, source, and order the correct replacement parts using manufacturer parts catalogs and dealership software. Create accurate parts and service estimates, work orders, and invoices. Schedule service appointments and coordinate workflow with service technicians. Maintain communication with customers regarding repair status, parts availability, and estimated completion times. Receive, stock, organize, and inventory incoming parts shipments. Process warranty claims and manufacturer documentation as needed. Maintain accurate inventory records and assist with cycle counts. Recommend maintenance items and replacement parts that improve equipment performance and reliability. Keep the parts department clean, organized, and customer-ready. Collaborate with the sales and service departments to ensure exceptional customer satisfaction. Qualifications Excellent customer service and communication skills. Strong organizational and multitasking abilities. Basic computer skills and the ability to learn dealership management software. Mechanical aptitude and an interest in agricultural, construction, landscaping, or outdoor power equipment. Ability to read parts diagrams and technical information is a plus. Previous experience in a parts department, service department, automotive, equipment dealership, or retail parts environment is preferred. Valid driver's license with a clean driving record. Physical Requirements Ability to lift and carry up to 50 pounds. Ability to stand, walk, bend, and reach throughout the workday. Comfortable working in both office and shop environments. Ability to safely operate forklifts and other material handling equipment (training provided if necessary). What We Offer Competitive pay based on experience Health insurance Paid time off and holidays Ongoing manufacturer training and career development Employee discounts on equipment, parts, and accessories A supportive, family-oriented work environment About Maine Tractor Company Maine Tractor Company is committed to providing exceptional sales, parts, and service for compact tractors, mowers, outdoor power equipment, and utility equipment. We proudly support customers throughout the region with trusted brands including Kioti , LS , Exmark , Echo , and many other leading manufacturers. Our mission is to build long-term customer relationships through knowledgeable service, quality products, and dependable support. If you enjoy helping customers, solving problems, and working with quality equipment, we'd love to hear from you.

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

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