What You'll Be Doing Serve as a trusted resource for customers by answering questions and providing timely, accurate support Assist with daily inventory activities including shipping, receiving, stocking, and cycle counting Source parts for customer orders, service repairs, and inventory replenishment Help customers place orders, track shipments, and process returns Maintain customer accounts and accurately document interactions and transactions Work closely with Parts, Service, and Sales teams to support customer needs and branch operations Keep inventory organized, accurate, and ready when customers need it Jump in wherever needed to help the team succeed What Makes This Role Different This isn't a call center job. This is a hands-on role where you'll help support the equipment and vehicles that keep communities running. From municipalities and public works departments to contractors and first responders, the customers you support rely on MacQueen to deliver solutions when they need them most. Every order you process, every question you answer, and every part you source helps keep critical equipment in service and customers productive. The Ideal Candidate You're the type of person who enjoys helping others and takes pride in finding answers. You stay organized even when things get busy. You communicate well, enjoy working with customers, and understand that great service often comes down to the little details. You're willing to roll up your sleeves, learn new things, and be part of a team that works together to get the job done. What You'll Bring Minimum 1 year of direct industry experience or 3 years of experience in a related industry Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Experience with inventory, shipping/receiving, parts operations, or customer support preferred Basic computer skills and the ability to accurately document customer interactions Valid driver's license with an acceptable driving record Positive attitude and willingness to support the team wherever needed Why You'll Love MacQueen Competitive pay and benefits Stable, growing company with a strong reputation Opportunities for training and career advancement Team-oriented culture where your work matters Variety in your day—no two days are exactly the same The opportunity to support customers who provide essential services to their communities Compensation & Benefits The expected pay range for this position is $25-$30 per hour. Final compensation will be determined based on experience, skills, qualifications, and overall fit for the role. MacQueen offers a comprehensive benefits package including: Medical, Dental, and Vision Insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) with Company Match Company-Paid Life Insurance Short-Term and Long-Term Disability Coverage Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP) Training and Career Development Opportunities Career growth with an industry leader serving essential industries and first responders Join a Team That Keeps Communities Moving If you enjoy helping customers, solving problems, and being part of a hardworking team that makes a difference every day, apply today and build your future with MacQueen.

ADA Requirements:

Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently. Occasional repetitive motion and grasping Occasional climbing to reach areas on equipment or racks. Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently. Typically sits, grasp items and performs keyboarding for frequent operation of a computer Exposure to typical machine shop physical hazards which may include moving mechanical parts This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals. MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.