A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
About Lano Equipment For more than 80 years, Lano Equipment has built a reputation as a trusted leader in the equipment industry by valuing hard work, reliability, and long-term relationships. As a family-owned company, we take pride in supporting both our customers and employees with a steadfast commitment to service, teamwork, and growth. Position Overview Lano Equipment is looking for a friendly and organized Parts Counter Representative to join our team and help our customers and mechanics find the exact parts they need. In this fast-paced role, you will look up parts using digital catalogs, process payments, order stock from suppliers, and unpack new shipments. You will also work closely with our repair shop to make sure our own mechanics get their parts quickly, all while keeping the parts department clean, safe, and neatly organized. To be a great fit, you should have excellent computer and communication skills, a valid driver's license, and a helpful attitude that keeps our customers' machines running smoothly. You must be able to lift up to 50 pounds, stand and bend throughout the day, and learn to safely drive a forklift, which we will train you to do. While past experience with tractors, construction equipment, or customer service is a big plus, a strong attention to detail and a willingness to learn are what matter most.
Key Responsibilities Customer Service & Sales Support Technical Consultation:
Help walk-in, phone, and online customers find the exact parts they need by looking at pictures, diagrams, and catalogs.
Order Processing:
Easily type up parts orders, make invoices, and take payments using the store's computer system.
Showroom Merchandising:
Give good advice to customers on what products to buy and help set up neat item displays around the store.
Inventory Control & System Accuracy Procurement & Logistics:
Order missing parts from suppliers, track late shipments, and pack up items for customer pickup, shipping, or delivery.
Asset Tracking:
Keep matching inventory counts on the computer by regularly counting the actual parts on the shelves.
Shipment Processing:
Open, check, and put away new parts shipments so that everything is in the right spot and ready to sell.
Interdepartmental Collaboration & Safety Service Synergy:
Work closely with the repair shop to get our own mechanics the right parts they need to fix machines quickly.
Safety & Upkeep:
Keep the parts area clean, neat, and organized so that it is a safe place to work.
Operational Adaptability:
Help out with other small tasks around the store when the manager asks you to.
Be friendly, polite, and professional with all customers, delivery drivers, and teammates.
Downtime Mitigation:
Work fast and smart to get parts to customers so their machines aren't broken down for long.
Qualifications & Core Competencies Education:
High school diploma or GED required.
Experience:
Having worked in customer service or sold parts for cars, farms, or big machinery before is a plus.
Technical Aptitude:
Knowing a little bit about how machines work and how to read a parts manual is helpful.
Systems & Digital Skills:
Good computer skills and the ability to learn our store's software quickly.
Core Competencies:
Strong skills in talking to people, staying organized, multitasking, and noticing small details.
Licensing:
A valid driver's license with a clean driving record.
Physical Requirements Strength:
Ability to regularly lift and carry boxes weighing up to 50 pounds.
Mobility:
Ability to stand up, walk around, bend, and reach for things throughout the workday.
Environment:
Ability to work comfortably inside the store or outside in different types of weather.
Equipment Operation:
Ability to safely drive a forklift to move heavy parts (we will train you how to do this).
Preferred Skills Industry Knowledge:
Knowing about small construction equipment, tractors, or landscaping tools.
Logistics & Inventory:
A basic understanding of how shipping, receiving, and keeping track of stock works.
Soft Skills:
Good problem-solving skills and a helpful, friendly attitude when talking to customers. Benefits & Perks We offer a competitive compensation package and comprehensive benefits, including: Competitive Salary Health Insurance & Dental Insurance Company-Paid Life Insurance Health Savings Account (HSA) with Employer Contribution 401(k) Plan with Company Match Generous Paid Time Off (PTO) & Paid Holidays Paid Birthday Off Employee Discount Lano Equipment is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. People with a criminal record are encouraged to apply.
