Not Ready Important Notice About the Application Process This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note: Candidates who complete the AI screening are reviewed first—daily. We strongly encourage you to complete it promptly to ensure early consideration (first come, first served). Expect to receive a prompt from our AI screener shortly after applying. The AI screener helps us streamline the Candidate intake process, but rest assured— you'll still work directly with a Masis recruiter throughout the rest of your hiring journey. Service and Parts Coordinator The Service Dispatch & Parts/Warehouse Specialist serves as a key operational support role responsible for coordinating service activities, managing parts and inventory processes, and delivering exceptional customer service. This position acts as a central communication hub between customers, technicians, vendors, subcontractors, and internal teams to ensure efficient scheduling, accurate inventory management, timely service delivery, and positive customer outcomes. Service and Parts Coordinator - Responsibilities Coordinate scheduling and dispatch activities for service, installation, startup, repair, and warranty work while maintaining technician schedules and assignments within service management software. Communicate service schedules, updates, and project status with customers, technicians, and internal stakeholders while monitoring open work orders through timely completion. Serve as the primary point of contact for customer service inquiries, maintain positive customer relationships, and research, resolve, or appropriately escalate concerns and operational issues. Manage inventory levels, coordinate procurement, receive, organize, track, and distribute materials, parts, and supplies to support service and project activities. Process work orders, warranty claims, product returns, and vendor-related service issues while supporting warehouse operations, shipping and receiving, and the maintenance of tools, equipment, and assets. Service and Parts Coordinator - Requirements High school diploma or equivalent; an associate degree or other post-secondary education is preferred. Strong written and verbal communication, interpersonal, customer service, organizational, and problem-solving skills. Proficiency with Microsoft 365 applications and the ability to prioritize multiple responsibilities in a fast-paced environment. Forklift certification or ability to obtain certification, along with a DOT medical card or ability to obtain one. Ability to safely lift up to 50 pounds; three or more years of HVAC, construction, service operations, dispatch, or related industry experience is preferred. Service and Parts Coordinator - Compensation $27 - $30 an hour dependent on experience Health, dental, and vision benefits 401(k) with a company match #MPGLI Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).

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