Inside Parts Sales Support Johnson & Towers Mount Laurel, NJ $65k-$72k/year Seeking a motivated and knowledgeable Inside Parts Sales Support professional to assist our Outside Sales Team. This role plays a critical part in handling overflow calls, supporting key accounts, and contributing to overall sales growth through proactive outbound calls and upselling opportunities with excellent customer service skills.

Responsibilities:

Support Outside Sales Representatives with timely quotes, order processing, and customer communication Handle inbound overflow calls with professionalism and product knowledge Manage and maintain relationships with key accounts Make outbound calls to follow up on quotes, check on customer needs, and promote products Upsell relevant parts and services to existing customers Provide accurate parts identification and recommendations using industry resources Maintain accurate records of customer interactions in the CRM system Collaborate with inventory, logistics, and technical teams to fulfill customer needs efficiently

Qualifications:

Minimum 2 years of experience in parts sales, preferably in heavy-duty all makes Strong knowledge of all-makes parts and components is highly preferred Excellent communication and customer service skills Proven ability to upsell and close sales over the phone Comfortable with outbound calling and proactive customer engagement Proficient in using parts lookup systems and CRM tools Why Indel Power Group Competitive compensation package, DOE Rewarding work environment Opportunities for relocation & advancement Long established, family-owned business Benefits Excellent medical, dental, & vision coverage Health savings account Short-term/long-term disability and employee life insurance 401k, with matching Employee Assistance Program (EAP) Paid Annual Leave Eight Paid Holidays Employee Referral Program On the job paid training Company events and employee recognition programs Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check. Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.