Motorcycle Service Counter Specialist

Motorcycle Service Counter Specialist Cycle Therapy NYC Manhattan, NY Job Details Full-time From $18.50 an hour 1 day ago Benefits Flexible schedule Qualifications Retail sales transactions Service writing Sourcing Phone communication Attention to detail Mechanical knowledge Client interaction via phone calls

Full Job Description Job Overview Service Counter Specialist Job Overview:

Cycle Therapy, Manhattan's premier motorcycle shop, is seeking a knowledgeable and high-energy Service Counter Specialist . You are the face of our service department and the vital link between our riders and our technicians. If you live and breathe motorcycles and pride yourself on organized, top-tier customer service, we want you on our team.

Key Responsibilities Customer Intake:

Greet customers, listen to their bike issues, and accurately document service requests.

Service Advising:

Explain necessary repairs, maintenance schedules, and technical issues to customers in a clear, non-intimidating way.

Estimating & Billing:

Create accurate cost estimates for parts and labor; process payments and close out repair orders.

Workflow Coordination:

Act as the liaison between the customer and the service bay to ensure jobs are completed on time.

Parts Sourcing:

Assist in identifying and ordering the correct parts needed for specific repairs.

Follow-up:

Keep customers updated on their bike's status via phone or email.

Required Skills & Experience Motorcycle Knowledge:

Deep familiarity with motorcycle brands (metric and/or V-Twin), components, and common mechanical issues.

Communication:

Ability to translate "mechanic speak" into "customer speak."

Detail-Oriented:

Precision in documentation is a must to ensure technicians have exactly what they need to start a job.

Multi-tasking:

Comfortable handling a busy Manhattan counter, ringing up parts, and answering phones simultaneously.

Software Savvy:

Experience with dealership management systems or point-of-sale (POS) software is a plus. Why Join Cycle Therapy? Work in the heart of NYC's motorcycle scene. Be part of a dedicated team of enthusiasts and experts. Competitive pay based on experience.

Pay:

From $18.50 per hour

Benefits:

Flexible schedule

Work Location:

In person