A Parts Specialist specializes in sales of spare and replacement parts. Assists customers in finding the correct parts for a product. Takes orders and tracks their progress.
Description We are seeking a skilled parts professional to join our nationally recognized team at our Perrysburg, OH, location. At Ohio Peterbilt, a division of Ohio Machinery Co., we're not just about trucks; we're about building futures. As part of our commitment to excellence, we invest in our employees through comprehensive training and development programs, ensuring they have the skills to excel in their roles. We also offer competitive benefits that support both your professional and personal growth. Grow your career-apply today!
JOB SUMMARY
The Parts Specialist Counter will be responsible for excellent customer service. Extending optimal customer care and concern is a priority. This position will require completing tasks at the parts counter, such as receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, checks, and credit card transactions. They will be expected to perform all related warehouse duties, including accurate counting, receiving and shipping of parts, receiving stock, accounting for warranty items, and building hoses. This person is expected to perform all necessary tasks surrounding contamination control and strongly focus on safety.
JOB QUALIFICATIONS
Education:
A high school diploma or equivalent is required.
Experience:
Must have one or more years of warehouse and inventory experience, some of the experience should be in a mechanical parts environment. Must have previous experience with the on-highway industry in parts or another technical-related area. Administrative/clerical, customer service or sales experience is strongly preferred.
KEY COMPETENCIES
Strong Communicator:
possess excellent written and verbal communication skills.
Self-starter & Problem-solver:
with strong motivational and attention to detail skills.
Customer Service Excellence:
Providing outstanding service to all customers both internally and externally.
Computer Skills:
Basic computer skills including Microsoft applications.
EMPLOYEE BENEFITS 401
(k): Match and employer discretionary contribution.
Health Insurance:
Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
Dental & Vision Insurance:
Comprehensive coverage options.
Financial Access:
Credit Union membership is available.
Insurance:
Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
Educational Opportunities:
Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
Compensation:
Base pay, annual bonus potential, and company success share bonuses.
PHYSICAL REQUIREMENTS
Manual Dexterity:
Regular repetitive use of hands, wrists, and fingers will be required. Must be able to operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard.
Mobility:
Frequently required to sit or stand for prolonged periods. Occasionally will stoop, bend, kneel, crouch, reach, and twist. May ascend and descend stairs frequently, and climb into machines.
Strength:
May occasionally lift and/or move up to 50 pounds of weight.
Work Environment:
The noise level can vary from quiet in office settings to moderate or loud in other situations, with sudden loud noises possible. EEO, Veterans & Disabled Employer, and
