Job Summary:

This position performs service department-related tasks such as quoting spare parts and service work; providing and tracking phone support; preparing and sending invoices; organizing parts shipping. Responsibilities Collect, store, and answer emails in an efficient and organized way. Answer phone calls and be able to execute the needed service on a first come, first serve basis. Navigate and use Edrawings, ETO, and Microsoft Planner to look up data in an efficient manner. Track parts and service using ETO. Create and maintain an organization system in the spare parts room. Update and maintain the company calendar for staff traveling to customer facilities. Distribute service/install form for staff traveling to customer facilities. Communicate effectively to the other members of the Parts and Service team. Organize shipping of parts and create packing slips to ship with the parts. Ship parts internationally in the most expedient way. Organize, gather and maintain information and documentation from customers and field service technicians. Track customer's phone support needs and hours. Excel in customer communications by being timely in responses and being solution oriented. Prepare components for safe shipments. Field and gather information for any future upgrades/services customers may require. Understand differences in shipping, billing, invoicing for different companies in different parts of the world. Share knowledge and information with other team members through multiple avenues of communication. Pivot and execute different plans as they change. Invoice customers in multiple invoicing portals. Navigate difficult conversations surrounding quoted prices and invoiced prices. Communicate issues and collaborate with other departments on potential solutions.

Skills and Qualifications:

Capable of using/navigating PC software Team oriented Detail oriented Organized Self-Motivated Good at time management Good at communicating Ability to ask for help Flexibility to adjust to rapidly changing priorities