A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
Join a Family-Owned Company Where Your Work Matters! Do you know your way around automotive parts and enjoy helping people find exactly what they need? The Jack Giambalvo Family of Dealerships is looking for a Parts Advisor to join our team! Parts Advisors play an important role in keeping our dealerships moving — helping customers, supporting our Service and Parts teams, and making sure technicians have the right parts to get the job done. If you're knowledgeable about automotive parts, enjoy working with people, and thrive in a fast-paced team environment, we'd love to meet you! Why Jack Giambalvo? For more than 50 years , Jack Giambalvo has been a trusted name in the York and Hanover communities. Today, our family-owned company operates 9 locations and employs more than 340 people . Our vision is
BEST OF CLASS
, and we strive to live that out every day — in the way we serve our customers, support our employees, and work together as a team. We believe in creating a family-like culture where people are treated with respect, hard work is recognized, and employees have opportunities to learn, grow, and build long-term careers. What We Offer Competitive pay based on experience Full benefits package Paid training and opportunities for continued learning Employee vehicle purchase and service discounts A supportive, team-oriented work environment Career growth opportunities within a growing dealership group Stability with a 50+ year, family-owned company The opportunity to work alongside experienced automotive professionals What You'll Do As a Parts Advisor, you'll help ensure customers, technicians, and dealership departments have the parts they need — when they need them.
Your responsibilities will include:
Assist retail and wholesale customers with identifying and purchasing the correct parts Recommend related or companion parts and accessories when appropriate Answer phone calls and provide pricing, availability, and product information Pull and prepare parts for customers, technicians, deliveries, and shipments Check inventory and order parts that are not currently in stock Assist Service Technicians in identifying and obtaining parts needed for repairs Notify the appropriate team members and customers when special-ordered parts arrive Assist outside sales representatives with orders and customer requests Prepare daily parts for shipment, delivery, or customer pickup Follow up on backorders and special orders Solicit and maintain relationships with assigned wholesale accounts Process parts returns and credits according to dealership procedures Ensure proper documentation and authorization for charge and tax-exempt sales Provide friendly, professional, and efficient service to customers and dealership departments Maintain accurate records and follow dealership processes Keep the Department Running Smoothly You'll also help keep the Parts Department organized, efficient, and ready to serve our customers by: Replenishing assigned inventory Keeping front and rear counter areas clean and organized Assisting with inventory and lost-sale tracking Staying current on new products, parts, and product updates Participating in dealership and manufacturer training programs Maintaining a clean and organized workspace Assisting with local parts deliveries as a backup driver when needed What We're Looking For We're looking for someone who is friendly, dependable, organized, and comfortable working with both customers and a team of automotive professionals.
Ideal candidates will have:
Previous automotive parts department experience preferred Previous sales or customer service experience preferred Knowledge of automotive parts and terminology Strong communication and customer service skills Ability to work effectively in a fast-paced environment Strong attention to detail and organizational skills Ability to manage multiple customers and requests at the same time Professional appearance and positive attitude Valid driver's license and good driving record High school diploma or equivalent Automotive experience is a plus, but we're also willing to train the right person who has the right attitude, work ethic, and desire to learn. Be Part of Something Bigger At the Jack Giambalvo Family of Dealerships , we're proud of the people who make our dealerships successful. Whether you're an experienced Parts Advisor or you're looking to take the next step in your automotive career, you'll have the opportunity to learn, grow, and become part of a company that has been serving our community for more than 50 years . We're building a
BEST OF CLASS
team — and we'd love for you to be part of it. Apply today and join the Jack Giambalvo family! Jack Giambalvo is an equal opportunity employer.
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Why would you be a good fit for this position?
