Customer Order Management Apply Now Applied To save a job sign in or get started

Job ID:

10355500 Posted today Back Nashville, TN, US Office High School or equivalent Full Time, Temporary 24.00 Experienced (Non-Manager) On-site Automotive and Parts Mfg First Shift (Day) Nashville, TN, US 24.00 Experienced (Non-Manager) Full Time, Temporary Automotive and Parts Mfg On-site Office High School or equivalent First Shift (Day) Apply Now Applied Job details

Customer Order Management Specialist Pay Rate:

$24/hr (max)

Location:

Nashville, TN (Hybrid) 3 days in office (Mon, Tues, plus one flexible day), 2 days remote

Hours:

7am-4pm or 8am-5pm

Overview:

Join our team as a Customer Order Management Specialist supporting an industry-leading automotive parts manufacturer. This is not a call center role. You will serve as the single-point-of-contact for customers, ensuring the order life cycle is smoothly managed, from order entry through fulfillment. You'll need strong Excel skills, clear communication, and a basic understanding of supply chain principles.

Key Responsibilities:

Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and logistics management. Serve as the main contact for customers, distribution centers, manufacturing plants, and cross-functional teams to facilitate and fulfill orders. Own and resolve complex customer inquiries using internal processes and systems; provide timely responses per Service Level Agreements. Escalate complex issues, ensuring documentation and workflow transparency. Maintain accurate records of all interactions in relevant systems. Ensure compliance with export policies and compile necessary shipping/export documentation. Liaise between customers and manufacturing locations for quality issues; submit claims through the Quality Management System. Support supervisors during customer visits to the local facility. Prepare and distribute standard and customized internal/customer reports. Understand customer order management policies, procedures, and metrics. Support departmental goals and participate in process improvement projects.

Requirements:

1+ year previous customer service/support experience (not call center). Basic supply chain knowledge (order management, fulfillment). Strong communication skills. Proficient with Excel. Knowledge of Quality Management Systems a plus. Top 3

Skills:

Communication Supply Chain Experience Excel Familiarity 10355500 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.

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