Parts Specialist (50806) Kolpak LLC - Parsons, TN 38363 Apply Overview Position Type Full Time Job Shift 1st Shift Category Aftermarket (Parts/Warranty/Technical Service) Apply Description As Parts Specialist, you will be under moderate supervision, enter, monitor and tracks customer purchase orders, processes debit/credit memos, maintain order information filing system, and provide knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Reporting directly to the Parts Supervisor, this position is based in Parsons, Tennessee•.

Major Accountability:

Entering, monitoring and tracking customer purchase orders Processing debit memos/credit memos (credit memos under $500) Maintaining order information filing system Providing knowledgeable customer support for assigned products and services

Key Tasks & Responsibilities:

Responds to customer inquiries by telephone, email or Chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solution or requested information to the customer. Analyzes customer service needs and refers to other service or technical departments for follow up as needed May utilize a customer relationship application or database to record activities and research product information Uses a computerized system to gather information and confirm sales prompted by incoming calls. May promote products/services but does not have a sales quota. Work is routine or follows standard procedures. Communicates information that requires little explanation or interpretation. May go to stock room to pick, pull and package emergency parts to be shipped NDA Sets up HSO and SO numbers in oracle as needed. Quotes/processes orders for refrigeration for approved Factory authorized service providers Qualifications High school diploma or equivalent with a minimum of 3 years' experience in customer service or technical service experience Familiar with MS Office applications; ability to operate all related equipment for the role. Customer oriented; capable of effectively dealing with all levels of internal and external contacts Effective communications and interpersonal skills Basic planning and problem solving/analytical skills Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events Must be able to sit for long periods of time; must be able to lift 25 pounds Typical office environment; Ability to wear all Personal Protective Equipment (P.P.E.) required.

Our Benefits:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following: Competitive wage Healthcare (medical, dental, vision) 401(k) savings plan Wellness Program Supplemental Health Plans Employee Assistance Program Training and Development Tuition Assistance Holiday Pay opportunities Employee discounts Paid Time Off (PTO) On-the-job training and skills development Basic Life Insurance Leave Program Employee Events and more… •Kolpak is dedicated to ensuring confidence in the future of food service businesses and operations. Since 1969, Kolpak has manufactured quality, reliable, and efficient walk-in coolers, freezers, and refrigeration that protects our customers' products and promises they need to deliver, both today and for years to come. Our commitment to the industry and our customers has made Kolpak a leading global brand. The Kolpak facility is centrally located between Memphis and Nashville, just off I-40 on the beautiful Tennessee River in Parsons, TN. Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Kolpak is an equal opportunity employer, as to all protected groups, including protected veterans and individuals with disabilities. Share job details to About Kolpak Terms of Use | Privacy Policy | © 2026 Paycom | All Rights Reserved.