Service and Parts - Trailer and Truck Bed Sales The Service and Parts rep will play a fundamental role in achieving Southern Trailers customer satisfaction and revenue growth objectives. The SPR will facilitate and generate complex product quotations, learn product configurations, establish options and packages, enter invoices in the system and coordinate with the Quality Assurance team to make sure Customer Satisfaction is achieved through the entire sales process. This role may facilitate high telephone call frequency and work directly with Corporate team/Customers to ensure effective capture of complex product orders. This person will also generate interest, qualify prospects and close sales for assigned Dealer location. The role requires the ability to learn extensive trailer product knowledge, configurations and applications as well systems and processes.

Job Responsibilities:

Ensure a safe and employee friendly work environment. Source new parts sales opportunities through inbound lead follow-up and outbound cold calls and emails. Generate complex product quotations and assist Sales staff on complex product inquiries/quotes. Continuously assess competitive products for trends and features in order to maintain Southern Trailers value proposition advantage. Understand customer needs and requirements. Close parts sales and achieve monthly goals. Service and protect core business through excellent service and follow-up. Engage in cold-calling of potential buyers/clients and contact current ones. Act as the primary internal point of contact for customers - be the voice of Southern Trailers. Perform outbound emails and calls, and inbound lead generation and follow-up. Maintain and expand a database of leads and current customers. Answer phones, generate quotations and place orders for customers. Respond swiftly and courteously to customer complaints or inquiries and engage Warranty to ensure effective resolution of complaints. Ensure the smooth running of sales process. Build rapport with customers through friendly, engaging communication. Generate effective and strategic sales methods with the Leadership.

Job Qualifications:

Exceptional trailer product knowledge or previous automotive, equipment, or RV sales experience. Parts experience is a plus. Demonstrated complex product configuration abilities. Excellent engineering aptitude. Track record of over-achieving goals. Strong phone presence and experience dialing dozens of calls per day. Experience working with Monday.com or similar CRM. Excellent verbal and written communications skills. Strong listening and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Job Type:

Full-time Schedule:

Monday to Friday Weekends as needed

Work Location:

In person

Work Location:

In person