Parts & Service Solutions Coordinator Parts Research | Inventory & Warehouse | Vendor Returns | Parts Sales ACCESS is a Wisconsin-based manufacturer's representative and service provider supporting mission-critical power, cooling, and monitoring systems. Our customers depend on these systems to keep critical facilities operating—and they depend on us to get the right solutions, parts, and support when they need them. We are growing our Service Operations team and are looking for a Parts & Service Solutions Coordinator to take ownership of the parts function from technical identification and ordering through warehouse management, manufacturer returns, logistics, and customer sales. This is a hands-on role for someone who enjoys solving technical problems, staying organized, working with customers and vendors, and taking ownership of getting things done correctly.

What You'll Do:

Technical Parts Research & Identification You'll be the primary resource for identifying replacement parts needed for service work and customer equipment. Research replacement parts using equipment model numbers, serial numbers, service manuals, BOMs, and manufacturer resources Confirm part numbers, specifications, and compatibility before ordering Work directly with field technicians to determine what parts are required Research alternate or upgraded components when appropriate Build and maintain reference information for commonly used equipment and parts Help reduce service delays caused by incorrect or unavailable parts Getting the right part the first time is a major part of this job. Warehouse & Inventory Management You'll own the day-to-day organization, accuracy, and movement of parts through the ACCESS warehouse. Maintain a clean, organized, and safe warehouse Track what enters and leaves the warehouse Maintain accurate inventory for ACCESS and ACSI stock Perform regular cycle counts and reconcile inventory discrepancies Organize parts so they can be located quickly Identify damaged, missing, obsolete, or slow-moving inventory Maintain accurate records of inventory movement The goal is simple: we need to know what we have, where it is, and where it went. Manufacturer Returns & Vendor Coordination You'll own manufacturer and supplier returns from start to finish. Identify parts eligible for return, credit, or warranty replacement Initiate and manage RMAs with manufacturers and suppliers Package, label, and ship returns correctly Track outstanding returns and credits Follow up on disputed or delayed credits Maintain accurate records until each return is closed Build effective working relationships with manufacturer and vendor contacts Receiving, Logistics & Forklift Operations You'll help manage the physical movement of parts and equipment through the warehouse. Safely unload incoming deliveries, including forklift operation Receive and inspect shipments against purchase orders Stage parts for technicians and service jobs Coordinate delivery of parts to technicians and job sites Track expedited shipments when service requirements demand them Notify dispatch and technicians when required parts arrive Maintain warehouse and forklift safety standards Forklift experience is helpful, but ACCESS will provide training. Parts Sales & Business Development This isn't just an internal parts-support position. You'll also help grow our parts business. Identify replacement opportunities generated through service work Develop parts quotes and proposals for customers Follow up on open parts quotes Communicate with customers about replacement parts, upgrades, and availability Identify lifecycle replacement opportunities for critical components Work with customers to plan upcoming parts needs Help expand parts sales within our existing customer base You'll have an opportunity to turn technical knowledge and service information into real customer solutions and revenue growth. Customer Relationships You'll communicate directly with customers and become a trusted resource for their parts needs. Respond to customer parts requests Provide accurate information on availability, pricing, and lead times Follow through on quotes and orders Maintain relationships with facility managers and maintenance teams Identify upcoming maintenance and replacement needs Help customers plan for lifecycle replacement of critical components Turning Service Information Into Parts Opportunities You'll work closely with our technicians and Service Intelligence team to identify parts opportunities.

For example:

A technician identifies a component showing signs of failure → you research the correct replacement → develop the quote → communicate with the customer → coordinate the order → and make sure the part gets where it needs to go. That end-to-end ownership is what makes this role important. What We're Looking For We are looking for someone who can combine technical research, organization, customer service, and execution. You may be a strong fit if you have experience in: Parts coordination Parts sales Service coordination Equipment or component sales HVAC Electrical Mechanical systems Industrial equipment Manufacturing Distribution Warehouse/inventory operations Field service support Technical customer service Purchasing or procurement You do not need to have experience in every area listed above. We can teach our systems and our specific equipment. What matters most is that you can learn technical information, research problems, stay organized, communicate clearly, and take ownership. The Person We're Looking For You might enjoy this role if: You like figuring out exactly what part someone needs You don't guess when accuracy matters—you research You enjoy solving technical puzzles You naturally keep things organized You can move between a computer, warehouse, vendor, technician, and customer without missing a beat You follow things through rather than waiting for someone else You are comfortable asking questions when you don't know the answer You enjoy building relationships with customers and vendors You want your work to have a direct impact on the business What Success Looks Like In this role, success means: The right part is identified and ordered the first time Technicians aren't waiting unnecessarily for parts Inventory is accurate and organized Manufacturer returns are tracked through completion Shipments arrive and get where they need to go Customers receive accurate quotes and timely follow-up Parts opportunities identified through service work turn into sales Parts revenue continues to grow ACCESS becomes a trusted resource for customers' replacement and lifecycle needs Why ACCESS? ACCESS works in environments where uptime matters . Our team supports critical infrastructure involving power, cooling, and monitoring systems. That means the work is more than moving boxes or processing purchase orders. The parts you identify and coordinate can be the component needed to get critical equipment back online. You'll work closely with: Service technicians Service leadership Service Intelligence Dispatch and service coordination Manufacturers and vendors Facility managers and customers You'll have visibility into the entire service operation and the opportunity to help build and improve how our parts business operates. Compensation $22-$26 per hour , based on experience and qualifications. Additional performance-based compensation may be available based on company and individual performance. Schedule & Work Environment This is a full-time position based at our Wisconsin headquarters.

The position combines:

Office-based work Technical research Customer and vendor communication Warehouse and inventory work Receiving and shipping Occasional forklift operation You should be comfortable working in both an office and warehouse environment. Physical Requirements Ability to safely lift and move parts and materials as required Ability to occasionally operate a forklift to unload deliveries Ability to work in a warehouse environment ACCESS will provide forklift training/certification as required Preferred Experience Preferred, but not required: Parts or inventory management Technical parts research HVAC, electrical, mechanical, or industrial equipment Manufacturer/vendor relationships Customer-facing sales or service ERP, inventory, or service management software Forklift operation Purchasing or procurement We are willing to train the right person. How to Apply Apply through Indeed with your resume. If you're someone who enjoys solving problems, getting the details right, helping customers, and taking ownership from start to finish , we'd like to hear from you. Attention to

Detail:

Include the word "execution" somewhere in your application so we know you read the posting carefully.

Pay:

$22.00 - $26.00 per hour

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Profit sharing Tuition reimbursement Vision insurance

Work Location:

In person