Ordering, invoicing and receiving parts
Ensure all parts and accessories pricing is accurate, competitive, and correctly displayed
Coordinate with technicians to order or stock necessary parts to ensure successful service in a timely manner
Maintain accurate and effective parts inventory control system that includes a physical inventory, cycle count, and proper counter procedures to ensure product availability when needed
Assists technicians as needed with diagnosis, pictures, documentation, authorization and repair guidelines to conform with manufacturer requirements.
Responsible for preparing records, reconciling warranty claims, & submitting warranty claims to the factory and distributors
Filing of warranty documentation and maintain records as necessary for company reference as required.
Maintains warranty parts for scrapping or refund in accordance with manufacture guidelines in order to facilitate payment to dealership.
Works with Service Manager to hold technicians and advisors accountable for proper paperwork, stories, and turning in of defective warranty parts.
Provide excellent overall customer service
Maintain a safe and clean work area for customers and coworkers
Strong computer skills
RV or camping product knowledge is preferred but not required
Detail-oriented with excellent organization and follow up skills
A valid driver's license may be required

Physical Requirements:

This work requires the following physical activities:

Climbing, bending stooping, kneeling, twisting, reaching, sitting, standing, walking, driving, lifting (up to 25 lbs.), finger dexterity, grasping, repetitive motions, talking, hearing, and visual activity
The work will primarily be performed indoors

Note:

This document describes typical duties and responsibilities, and is not intended to limit management from assigning other work as desired.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

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