RMA Processing:

• Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
• Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
• Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process
• Addresses customer discrepancies and concerns regarding returns.
• Knowledge of freight claims.
• Supports training and inquiries for RMA team.

Inventory/Financial Management:

• Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.
• Approves freight invoices related to RMAs per company guidelines.
• Enter specific data in excel spreadsheet to track for management reporting.
• Investigate short payments and customer balances.
• Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
• Oversee the audit documents required by the bank and BDO Seidman