This role blends two critical functions: supporting grieving families with dignity and professionalism during first-call transfers, and representing the Monarch brand through thoughtful community outreach and engagement.

Whether you're assisting at the scene of a loved one's passing or sharing our mission with healthcare professionals and community groups, you'll be a trusted presence who brings empathy, clarity, and comfort at every step.

What You Will Do

As a Transfer Care Specialist Be the

First Contact:

Greet families, caregivers, and professionals during decedent transfers with respect and composure.

Drive with

Purpose:

Safely and professionally transport the deceased from homes, care facilities, hospitals, and medical examiner offices to our partner funeral homes.

Work with

Integrity:

Maintain accurate and timely documentation per Washington State requirements.

Adapt to the

Day:

Remain available for on-call shifts, including nights, weekends, and holidays. Assist with funeral services as needed (e.g., hearse driving).

Maintain Standards:

Keep vehicles clean and operational. Present yourself in a polished, professional manner at all times. As a Brand Ambassador Be the

Face of Monarch:

Represent the Monarch Trade Services brand at every interaction--with families, care partners, and the public.

Engage Locally:

Participate in outreach activities across the Seattle--Tacoma region, including hospice visits, healthcare events, and community fairs.

Build Relationships:

Foster strong working relationships with referral sources, including hospital staff, long-term care providers, hospice teams, and social workers.

Promote with

Purpose:

Share our value proposition clearly and respectfully, helping others understand what makes Monarch unique.

Inspire Trust:

Show warmth, confidence, and genuine curiosity in your conversations. Be the kind of person people remember--in the best way. What We Require Valid Washington State driver's license with a clean driving record

Ability to safely lift up to 100 lbs using proper techniques or equipment

Willingness to work flexible and on-call hours, including evenings, overnights, and weekends

Outstanding interpersonal and communication skills

Comfort navigating a variety of Seattle--Tacoma neighborhoods, roads, and facilities

Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Positive attitude, emotional resilience, and a strong sense of service You'll be part of a meaningful mission: providing comfort when it matters most, and promoting a brand that prioritizes care, compassion, and professionalism. If you're a people person with a heart for service and a desire to make a difference in your community, we want to meet you!