EDU & SLG

Western Region team. In this role, you will serve as a trusted advisor to government and higher education organizations navigating their cloud adoption and AI transformation journey

helping them translate their missions into measurable outcomes through modern cloud solutions.

This position requires that the candidate selected be a US Citizen. The location for this role is Des Moines, IA, where you will be onsite with your customers daily. As a CSM in the AWS Worldwide Public Sector (WWPS)

EDU & SLG

Western Region/division, you will guide government and higher educations customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals

whether that's deploying agentic AI workflows, modernizing data platforms to fuel AI/ML insights, or accelerating research with intelligent automation
and drive execution across AWS teams to deliver results. We help government and higher educations organizations understand best practices around adopting cloud-based solutions, migrating existing workloads, implementing AI/ML capabilities, and building organizational cloud and AI fluency. The opportunity to guide these customers through the AI revolution
from foundational data readiness to deploying agentic systems that autonomously execute complex workflows
is unprecedented. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Key job responsibilities

Own & Influence:

Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for our customers

Drive Adoption:

Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions

Accelerate Value:

Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance organizations missions and organizational efficiency

from intelligent document processing to autonomous program delivery agents

Enable & Govern:

Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence

Advocate & Coach:

Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams

Collaborate & Coordinate:

Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services

ensuring all teams execute cohesively against customer cloud strategy

Build & Scale:

Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the government and higher education segment

including agentic frameworks that can be replicated across mission-driven organizations A day in the life As a CSM on the

AWS EDU/SLG

team, you'll serve as the central connector between our customers, our implementation partners and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations, lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve government and higher education use cases and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations, helping them move from AI curiosity to production-grade agentic systems. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating

that's why customers across state and local government and higher education trust our robust suite of products and services to power their businesses.

Our team partners with hundreds of customers across the United States, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovation. We believe this sector deserves the same world-class technology and strategic guidance as the largest enterprises

and we're committed to making that a reality. Basic Qualifications
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Experience in customer-facing roles Preferred Qualifications
AWS or other cloud certification
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
Experience coordinating between project teams and customers to meet unique customer requirements Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IA, Virtual Location

Iowa
118,200.00
160,000.

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Customer Solutions Manager, EDU & SLG Western Region - CSM