Brand Ambassador Epic Waters Indoor Waterpark - 2.9 Grand Prairie, TX Job Details Part-time 2 hours ago Benefits Flexible schedule Qualifications Establishing local partnerships in a community engagement role Teamwork Guest relations Interpersonal skills Outdoor work experience Community engagement canvassing Branding consistency In-person customer service Moving Grassroots community outreach Adaptability Facebook Instagram Customer interaction during outreach
Full Job Description Position Summary:
The Brand Ambassador serves as a highly visible representative of Epic Waters Indoor Waterpark both on-site and throughout the Dallas/Fort Worth community. This position creates brand awareness, engages guests and community members, builds relationships with local businesses, organizations, schools, and community partners, and generates excitement that encourages visitation. Brand Ambassadors support the Marketing Department through grassroots marketing, community outreach, promotional events, brand activations, social media, content creation, and other marketing initiatives while confidently communicating the Epic Waters experience, current promotions, events, attractions, and key messaging. This position requires a proactive, outgoing, and service-minded individual who is comfortable initiating conversations, identifying opportunities, and representing the brand in a variety of community settings. Brand Ambassadors are expected to deliver an energetic, professional, and authentic brand experience, demonstrate a can-do mentality, take ownership of assigned responsibilities, and willingly support additional marketing, event, and operational needs as requested.
POSITION RESPONSIBILITIES
Community Outreach & Brand Representation Represent Epic Waters professionally and enthusiastically at community events, festivals, businesses, schools, organizations, and other off-site opportunities throughout the Dallas/Fort Worth Metroplex. Proactively engage guests, community members, businesses, organizations, and event attendees to create awareness, communicate Epic Waters offerings, and encourage visitation. Build positive relationships with community partners and identify opportunities to increase awareness, visitation, and participation in Epic Waters programs, promotions, and events. Maintain a strong understanding of Epic Waters attractions, experiences, promotions, events, and key messaging and communicate information accurately and confidently. Deliver "over the top" hospitality and maintain a positive, energetic, professional, and approachable presence while representing the Epic Waters brand. Follow brand standards and ensure all guest interactions, communications, and promotional activities appropriately represent Epic Waters. Provide feedback to the Marketing Department based on guest interactions, community engagement, outreach activities, and observed opportunities. Marketing, Social Media & Content Support marketing campaigns, promotions, and grassroots marketing initiatives in collaboration with the Marketing Department and other departments. Distribute approved promotional materials and communicate campaign messaging in assigned areas and locations. Assist with social media and content initiatives by capturing photos, videos, guest interactions, testimonials, and other content for Epic Waters marketing purposes. Participate in social media activations and provide content ideas based on community engagement, guest feedback, and current trends. Assist with tracking and documenting outreach activity, promotional efforts, contacts, guest feedback, and other marketing information as requested. Events, Activations & Team Support Represent Epic Waters at promotional events, special events, entertainment activities, brand activations, character appearances, and other assigned opportunities. Assist with setup, maintenance, transportation, and breakdown of promotional booths, activation spaces, displays, and event materials. Work independently and collaboratively with Brand Ambassadors, Marketing, Events & Entertainment, and other departments to successfully execute assignments. Demonstrate a can-do mentality, flexibility, and willingness to serve by responding positively to changing priorities and task requests. Support additional marketing, event, entertainment, and operational needs as assigned. Complete any other task as requested by the immediate Supervisor, Director of Events and Entertainment, or any member of management. Perform other duties, special projects, and responsibilities as assigned to support departmental objectives and the overall success of EPIC Waters. Safety & Emergency Awareness Maintain a thorough understanding of all emergency action plans, safety procedures, and operational standards, particularly those related to guest safety and emergency response. Immediately report all incidents, injuries, unsafe conditions, and safety concerns to the appropriate Supervisor, Director, or Manager on Duty (MOD). When participating in off-site events and community activations, follow all applicable safety requirements, venue rules, and Epic Waters procedures. Maintain awareness of surroundings and proactively identify and communicate conditions that may create a safety or guest-service concern.
POSITION SPECIFIC REQUIREMENTS
Knowledge, Skills, and Abilities:
Outgoing, approachable, and enthusiastic personality with strong interpersonal and communication skills. Comfortable proactively approaching and engaging guests, community members, businesses, schools, organizations, vendors, and event attendees. Strong interest in marketing, community outreach, social media, content creation, events, promotions, communications, or brand development. Experience or demonstrated interest in social media, content creation, photography, videography, or digital marketing is preferred. Familiarity with platforms such as Instagram, TikTok, Facebook, or similar social media platforms is preferred. Comfortable appearing in photos, videos, social media content, and promotional materials when needed. Creative mindset with the ability to contribute ideas for marketing campaigns, social content, guest engagement, community outreach, and promotional activations. Strong written and verbal communication skills with the ability to communicate Epic Waters' key messaging clearly and accurately. Reliable, punctual, professional, and team-oriented. Ability to build positive relationships and represent Epic Waters appropriately with a wide variety of audiences and community partners. Ability to work independently while also collaborating effectively with Marketing, Events & Entertainment, and other departments. Ability to follow brand guidelines and maintain a consistent, professional representation of the Epic Waters brand. Comfortable working in fast-paced, public-facing environments and adapting to changing priorities, assignments, and locations. Demonstrates a positive, can-do mentality and willingness to serve, assist others, and respond to task requests as needed. Bilingual candidates are encouraged to apply.
Physical, Schedule, and Work Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Must be available to work a flexible schedule including days, evenings, weekends, holidays, and special events as business needs dictate, with minimal requests for extended periods of time off. Ability to stand and walk for extended periods. Ability to bend, kneel, reach, climb stairs, push, and pull. Must be able to lift, carry, and move up to 50 pounds as necessary. Ability to stand, walk, and move for extended periods during events, activations, and community outreach. Ability to work effectively in both indoor and outdoor environments, including varying weather conditions during off-site events. Ability to participate in promotional activities, events, activations, and character or costume appearances when required. Ability to lift, carry, and move light equipment, promotional materials, displays, and supplies as needed. Nights and weekends are required, with availability to work holidays, special events, and off-site community activations based on business and marketing needs. Flexible schedule and ability to adapt to changing assignments, priorities, locations, and event schedules. Ability to travel to various off-site events, businesses, organizations, and community activations throughout the Dallas/Fort Worth Metroplex. Valid driver's license preferred, with the ability to reliably travel to assigned off-site events, businesses, organizations, and community activations. Must be comfortable working in both indoor and outdoor environments, including exposure to water, humidity, varying temperatures, and active operational settings
