OUR MISSION

Employ best-in-class people, products, and practices that result in a superb service experience for our customers while providing quality of life for our employees and making a positive impact in the communities we serve.

JOB SUMMARY

The Brand Ambassador is a hands-on member of the Roofing & More Inc. Marketing Department responsible for helping us get our name, our people, our projects, and our story in front of more homeowners throughout Northern Virginia and the surrounding area. This is an active, people-facing position that combines community outreach, neighborhood canvassing, social media and video content, customer follow-up, lead generation, and basic marketing administration. The Brand Ambassador works under the direction of the Marketing Manager and spends time both in the office and out in the community. One day may include visiting a project to capture photos and video, talking with neighbors and knocking doors around an active job, or attending a networking or community event. Another may include making follow-up calls, entering information into the CRM, editing and uploading a short video, or helping prepare for an upcoming event. This is an execution-focused role. The Marketing Manager sets the priorities and direction; the Brand Ambassador helps make the plan happen consistently.

ESSENTIAL REQUIREMENTS

The Brand Ambassador must be able to: Communicate confidently and professionally with homeowners, customers, community members, and business professionals. Build rapport easily and be comfortable starting conversations with people they do not know. Use social media platforms and a smartphone confidently to capture photos and video. Perform basic video editing and upload approved content, or demonstrate the ability to learn these skills. Comfortably knock doors and make warm calls using approved scripts and processes. Learn and use the company CRM and other required technology. Stay organized, manage assigned activities, and follow through on responsibilities without constant supervision. Follow established company processes, scripts, brand standards, and direction from the Marketing Manager. Represent Roofing & More Inc. professionally in appearance, communication, attitude, and conduct. Demonstrate reliability, accountability, a positive attitude, and a willingness to learn and continually improve. Maintain a valid driver's license, reliable transportation, and the ability to travel throughout Northern Virginia and the surrounding area. Be available for occasional evening and weekend events as required.

JOB DUTIES AND RESPONSIBILITIES 1. NEIGHBORHOOD & COMMUNITY PRESENCE

Visit neighborhoods where Roofing & More Inc. is actively working or has recently completed projects. Knock doors, introduce Roofing & More Inc., talk with neighbors, distribute approved materials, and identify homeowners who may have an interest in our services. Represent Roofing & More Inc. at community events, home shows, fairs, HOA meetings, farmers markets, and other approved events. Attend or stand in for the Marketing Manager at BNI or other approved networking meetings when needed. Represent the company in a friendly, professional, relationship-first manner — never with a high-pressure sales approach. 2.

SOCIAL MEDIA, PHOTOS & VIDEO

Visit active and completed jobs to capture before-and-after photos, short videos, project updates, and other useful content from safe ground-level locations. Help capture customer video testimonials when customers are willing and satisfied with their experience. Shoot simple short-form videos and reels using approved topics, scripts, or direction from the Marketing Manager. Perform basic editing, organize content, and upload or post approved videos and photos to designated social media and video platforms. Help keep a consistent flow of real Roofing & More Inc. projects, people, customers, and community activity visible online. 3.

LEAD GENERATION & CUSTOMER FOLLOW-UP

Make warm calls to past customers and assigned contacts to check in, ask for referrals, request reviews or testimonials, and identify new opportunities. Make other assigned outbound follow-up calls using approved scripts and processes. Follow up with recent customers after completed projects as directed by the Marketing Manager. Encourage satisfied customers to leave Google reviews and, when appropriate, participate in written or video testimonials. Pass qualified homeowner opportunities to the Sales Department promptly. The Brand Ambassador creates opportunities but is not responsible for selling or pricing projects. 4.

MARKETING SUPPORT & ADMINISTRATION

Enter leads, contacts, referrals, follow-up activity, and other required information into the CRM accurately and on time. Keep photos, videos, customer information, and marketing materials organized. Help prepare brochures, handouts, displays, promotional materials, and other items needed for events or neighborhood activity. Assist the Marketing Manager with other basic marketing and administrative tasks as assigned. 5.

EXECUTION & ACCOUNTABILITY

Follow the priorities, scripts, processes, and brand standards established by the Marketing Manager and Roofing & More Inc. Complete assigned activities on time and communicate early when something is preventing completion. Track activity and results so we can measure what is working and where adjustments are needed. Take ownership of assigned work. If you say you are going to do something, do it. Bring a positive attitude, willingness to learn, and desire to continually improve.

SUCCESS METRICS / KEY PERFORMANCE INDICATORS

Specific goals will be established and reviewed with the Marketing Manager.

Performance may include:

Qualified leads and homeowner referrals generated. Doors knocked, homeowner conversations, warm calls, and other assigned outreach completed. Google reviews and customer testimonials generated through follow-up. Photos, videos, reels, and other assigned content captured and completed. Community and networking events attended. CRM activity entered accurately and on time. Reliability, follow-through, professionalism, and adherence to company processes.

COMPENSATION & BENEFITS

Base Compensation:

$20.00-$23.00 per hour, commensurate with experience, with overtime eligibility as applicable.

Benefits:

Full benefits in accordance with company plans and eligibility requirements.

Self-Generated Opportunity Bonus:

Per-closed-job bonus structure for qualifying opportunities with a bid presented generated by the Brand Ambassador. Final bonus amounts and structure are subject to ownership/HR approval and the company's written compensation plan.

OUR CORE VALUES

The Brand Ambassador represents Roofing & More Inc. in the community and is expected to demonstrate our Core Values in every interaction: Quality — Take pride in how we represent our company and the work we do. Honesty — Be truthful and transparent in every interaction. Integrity — Do the right thing, even when no one is watching. Continual Improvement — Be willing to learn, accept coaching, and get better.

Pay:

$19.00 - $23.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid training Vision insurance

Work Location:

In person